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No response of installing Sophos Endpoint Security and Control

DiceVTwo

Hi,

I am one of the network staff in our company, and we already installed Sophos Endpoint Security and Control to some PC of our employees. We had a virus outbreak with W32/Brontok-D and spread through-out the network, unfortunately some of the PC of our Programming dept. was infected because they asked not to put Sophos in there PC.

Then I tried to install sophos to their PC from our server, unfortunately when I run the setup.exe, entered the necessary details such as username and password and click OK. and... NOTHING HAPPENED.

I tried to run the setup.exe again and entered the details, click ok and .. still ..  NOTHING HAPPENED. No sign of installation or process in task manager that it is running. I assume that the virus caused that but we tried to install sophos to those PC who already have one to test if it will go through the installation, but still NOTHING HAPPENED.

Hoping for a kind response.

Thank you,

Dice

:46399


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  • 0

    Hi QC,

    I assume you connected to the share and ran setup from there, correct?

    Yes. the setup.exe installer is in our server and from the PC of our programmer, I accessed it through share folder.

    If run interactively, setup.exe should write to Sophos ES setup.log in the user's (i.e. your) %TEMP% directory - does this file exist?

    I have sophos in my laptop and the setup.log exist in my temp folder. I tried to look for the setup.log in our programmers PC but it doesn't exist.

    [Edit] This is my Sophos ES setup.log "1/9/2014,6:12:31 PM,ERROR,An unexpected error occurred, no translation available: utils::copy_file: "\\192.168.2.124\SophosUpdate\CIDs\S000\SAVSCFXP\sau\program files\Sophos\AutoUpdate\fr\fr.exe", "C:\Users\ZACCEL~1\AppData\Local\Temp\sophosa\program files\Sophos\AutoUpdate\fr\fr.exe": Access is denied.,"

    I tried to install it again but it still doesn't go through installation. Honestly, we don't have enough knowledge about the sophos console, only some of its basic features. It will be appreciated if you could give us some link that we can review about its features.

    Thanks,

    Dice

    :46425
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  • 0

    Hi QC,

    I assume you connected to the share and ran setup from there, correct?

    Yes. the setup.exe installer is in our server and from the PC of our programmer, I accessed it through share folder.

    If run interactively, setup.exe should write to Sophos ES setup.log in the user's (i.e. your) %TEMP% directory - does this file exist?

    I have sophos in my laptop and the setup.log exist in my temp folder. I tried to look for the setup.log in our programmers PC but it doesn't exist.

    [Edit] This is my Sophos ES setup.log "1/9/2014,6:12:31 PM,ERROR,An unexpected error occurred, no translation available: utils::copy_file: "\\192.168.2.124\SophosUpdate\CIDs\S000\SAVSCFXP\sau\program files\Sophos\AutoUpdate\fr\fr.exe", "C:\Users\ZACCEL~1\AppData\Local\Temp\sophosa\program files\Sophos\AutoUpdate\fr\fr.exe": Access is denied.,"

    I tried to install it again but it still doesn't go through installation. Honestly, we don't have enough knowledge about the sophos console, only some of its basic features. It will be appreciated if you could give us some link that we can review about its features.

    Thanks,

    Dice

    :46425
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