Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 4 replies
  • Subscribers 1 subscriber
  • Views 10848 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Update Manager fails to import updates - air gapped system

roberts2

I have an air gapped system (SEC 5.2.1R2) that has been running fine, taking updates until I did some updates this week. the SUM errors when importing the updates in the console, giving "Software delivery failed".

Examination of the logs with logviewer.exe gives - Synchronize operation failed when synchronizing product release "Windows Endpoint Security and Control". Details: Cannot create stream 954058bb4a1ab320442a8500e5196ec6x000.xml

I have used KB article 119590 (Sophos Update Manager fails to import updates error 'Cannot create stream' and 'Error during package synchronisation'), I am sure it is not firewall related (nothing has changed and I have reporduced the error on a virtual test setup I had prior to the initial install with no firewalls), and it points to KB111843 to try and download the files mentioned.

I can not find any .xml files to download, and to be frank I am now totally confused, particularly because if I use the warehouse files from the previous week (still had the folder on a usb stick), the error goes and the files are imported correctly, just not the most recent ones!

HELP!!

:50432


This thread was automatically locked due to age.
Parents
  • 0

    Christian,

    Thanks for your help it is resolved now.

    The Primary server was on Recommended subscription but for some reason was not updating the warehouse folder correctly. By removing the subscription and re-anabling it seems to have cured the issue.

    So new warehouse files downloaded and applied, and all errors cleared.

    Thanks again for your help.

    :50818
Reply
  • 0

    Christian,

    Thanks for your help it is resolved now.

    The Primary server was on Recommended subscription but for some reason was not updating the warehouse folder correctly. By removing the subscription and re-anabling it seems to have cured the issue.

    So new warehouse files downloaded and applied, and all errors cleared.

    Thanks again for your help.

    :50818
Children
No Data