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Sophos Update Manager fails to import updates - air gapped system

roberts2

I have an air gapped system (SEC 5.2.1R2) that has been running fine, taking updates until I did some updates this week. the SUM errors when importing the updates in the console, giving "Software delivery failed".

Examination of the logs with logviewer.exe gives - Synchronize operation failed when synchronizing product release "Windows Endpoint Security and Control". Details: Cannot create stream 954058bb4a1ab320442a8500e5196ec6x000.xml

I have used KB article 119590 (Sophos Update Manager fails to import updates error 'Cannot create stream' and 'Error during package synchronisation'), I am sure it is not firewall related (nothing has changed and I have reporduced the error on a virtual test setup I had prior to the initial install with no firewalls), and it points to KB111843 to try and download the files mentioned.

I can not find any .xml files to download, and to be frank I am now totally confused, particularly because if I use the warehouse files from the previous week (still had the folder on a usb stick), the error goes and the files are imported correctly, just not the most recent ones!

HELP!!

:50432


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    Christian,

    Thanks for the reply, I think you have pointed to the solution, I have cheked the End points on the air gapped side and they are 10.3.1 NOT 10.3.7.

    So maybe the subscription has changed on the primary server (I do not have direct control over that). What sort of changes should I be looking for in the subscriptions?

    Can I directly download the update to 10.3.7 for installing on the air gapped side, or will that not cure the issue?

    :50436
Reply
  • 0

    Christian,

    Thanks for the reply, I think you have pointed to the solution, I have cheked the End points on the air gapped side and they are 10.3.1 NOT 10.3.7.

    So maybe the subscription has changed on the primary server (I do not have direct control over that). What sort of changes should I be looking for in the subscriptions?

    Can I directly download the update to 10.3.7 for installing on the air gapped side, or will that not cure the issue?

    :50436
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