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Air-gapped SEC521 Install, unable to get endpoints to be managed or get software to them.

roberts2

I have set up and air-gapped SEC521 server, I have followed KB article 64899.

I have copied the Warehouse files over from the connected server. Because of the way we run the network I can not push software to the endpoints to update.

So then following the quick start guide for manual install it says to look in View Bootstrap locations, to install agants on the terminals, the address is something like \\server\SophosUpdate\CIDs\SAVSCFXP\S000\ But I do not have CIDs directory in that location.

So I copied the CIDs directory from the source server, and it allowed me to install the agents and the install, down load packages and seem to work, but they do not show as managed in SEC console. I have established that this is because the Parent Address in the registry is incorrect, as it has copied from the source server.

So my question is this, Ihave read on here that I should not copy the CIDs directory, so if I don't copy that directlry at what point or how is the "new"CIDs directlry created, because I do not have one.

I realise I am doing something wrong but I have read so many KB and guide articles on the Sophos site I am now at the point of giving up and using something else that will configure easier.

HELP PLEASE!

:47377


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    I have at last resolved my own issue, although this really should be mentioned in the instructions!

    What I was doing was taking the Warehouse directrory from an NTFS drive on the air-gapped server, onto an NTFS formatted drive and then copying it back onto another NTFS formatted disk. When I did this the files would not import correctly and the CIDs directory was not being created.

    All I have done to rectify this is copy the files from the NTFS source onto a a FAT32 drive and then back onto the NTFS destination.

    Ran the SUM import and it imported for ages, the CIDs folder was created and then the agents could be downloaded and it all works perfectly.

    I think you should mention this sort of thing in the KB articles, because I have wasted weeks trying to get this to work, and in essence there was nothing wrong!

    :47876
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  • 0

    I have at last resolved my own issue, although this really should be mentioned in the instructions!

    What I was doing was taking the Warehouse directrory from an NTFS drive on the air-gapped server, onto an NTFS formatted drive and then copying it back onto another NTFS formatted disk. When I did this the files would not import correctly and the CIDs directory was not being created.

    All I have done to rectify this is copy the files from the NTFS source onto a a FAT32 drive and then back onto the NTFS destination.

    Ran the SUM import and it imported for ages, the CIDs folder was created and then the agents could be downloaded and it all works perfectly.

    I think you should mention this sort of thing in the KB articles, because I have wasted weeks trying to get this to work, and in essence there was nothing wrong!

    :47876
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