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Air-gapped SEC521 Install, unable to get endpoints to be managed or get software to them.

roberts2

I have set up and air-gapped SEC521 server, I have followed KB article 64899.

I have copied the Warehouse files over from the connected server. Because of the way we run the network I can not push software to the endpoints to update.

So then following the quick start guide for manual install it says to look in View Bootstrap locations, to install agants on the terminals, the address is something like \\server\SophosUpdate\CIDs\SAVSCFXP\S000\ But I do not have CIDs directory in that location.

So I copied the CIDs directory from the source server, and it allowed me to install the agents and the install, down load packages and seem to work, but they do not show as managed in SEC console. I have established that this is because the Parent Address in the registry is incorrect, as it has copied from the source server.

So my question is this, Ihave read on here that I should not copy the CIDs directory, so if I don't copy that directlry at what point or how is the "new"CIDs directlry created, because I do not have one.

I realise I am doing something wrong but I have read so many KB and guide articles on the Sophos site I am now at the point of giving up and using something else that will configure easier.

HELP PLEASE!

:47377


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    I have done as suggested, and the warehouse filder is processed and appears in the Sophos SophosUpdate  folder as Warehouse.

    But I still can manage any End points. Our network is setup up to allow the necessary ports for the endpoint but not remote installation.

    So following instructions I go to SEC521 console, View, Bootstrap Locations, and get \\server\SophosUpdate\CIDs\S000 but there is NO CIDs folder just a Warehouse folder!

    So I must be doing something wrong?!!

    :47671
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  • 0

    I have done as suggested, and the warehouse filder is processed and appears in the Sophos SophosUpdate  folder as Warehouse.

    But I still can manage any End points. Our network is setup up to allow the necessary ports for the endpoint but not remote installation.

    So following instructions I go to SEC521 console, View, Bootstrap Locations, and get \\server\SophosUpdate\CIDs\S000 but there is NO CIDs folder just a Warehouse folder!

    So I must be doing something wrong?!!

    :47671
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