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on accessing scanning disabled - update failed

g1IT

Hi, hopefully someone can help me with this.  every so often certain users keep getting this message, the only resolution i have found thus far has been to reinstall sophos with the same details and it works fine....for a while.  1 user has had the same issue 3 times in the past month.  it always goes the same way, install it and it works fine for a while, then it doesnt update, on access scanning is disabled and a reinstall works, then it just happens again.

 the log file below shows that savxp install failed but it doesnt tell me why.  ive also looked at event viewer and i cannot see anything in there at all.  i have tried clearing the temp files but it made no difference.  i know a re-install will fix the issue but i cannot keep doing this.  hopefully someone has came across this before and knows how to fix the issue/prevent it from happening in the future.

thanks

:45845


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    ok, in services as shown in the attached photo the savservice logs on as localservice and not local system account.  i just tried changing it to local system account on one user that is having this issue and it ran the update ok, but when i checked the log on afert it ran the update it was back to local system account.  also 1 person that i know of just now anyway that ISNT having this issue also has the savservice log on as localservice and not local system account

    i dont imagine it would be a permissions issue for local service as this doesnt happen with every update but im going to look into it

    thanks again

    :45885
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  • 0

    ok, in services as shown in the attached photo the savservice logs on as localservice and not local system account.  i just tried changing it to local system account on one user that is having this issue and it ran the update ok, but when i checked the log on afert it ran the update it was back to local system account.  also 1 person that i know of just now anyway that ISNT having this issue also has the savservice log on as localservice and not local system account

    i dont imagine it would be a permissions issue for local service as this doesnt happen with every update but im going to look into it

    thanks again

    :45885
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