Hi, hopefully someone can help me with this. every so often certain users keep getting this message, the only resolution i have found thus far has been to reinstall sophos with the same details and it works fine....for a while. 1 user has had the same issue 3 times in the past month. it always goes the same way, install it and it works fine for a while, then it doesnt update, on access scanning is disabled and a reinstall works, then it just happens again.
the log file below shows that savxp install failed but it doesnt tell me why. ive also looked at event viewer and i cannot see anything in there at all. i have tried clearing the temp files but it made no difference. i know a re-install will fix the issue but i cannot keep doing this. hopefully someone has came across this before and knows how to fix the issue/prevent it from happening in the future.
thanks
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