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on accessing scanning disabled - update failed

g1IT

Hi, hopefully someone can help me with this.  every so often certain users keep getting this message, the only resolution i have found thus far has been to reinstall sophos with the same details and it works fine....for a while.  1 user has had the same issue 3 times in the past month.  it always goes the same way, install it and it works fine for a while, then it doesnt update, on access scanning is disabled and a reinstall works, then it just happens again.

 the log file below shows that savxp install failed but it doesnt tell me why.  ive also looked at event viewer and i cannot see anything in there at all.  i have tried clearing the temp files but it made no difference.  i know a re-install will fix the issue but i cannot keep doing this.  hopefully someone has came across this before and knows how to fix the issue/prevent it from happening in the future.

thanks

:45845


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    Hi folks, ive resolved the issue but not sure what is causing it, like i said previously we have several users with this issue, i tried a reboot but that didnt work.  i manually stopped the sophos anti-virus service and tried an update, it worked.  i am a member of the sophos administrator group so im not sure why the update wouldnt be able to stop the service.  does the sophos user details you use to install sophos need to be a member of the local sophos admin group?

    thanks

    :45881
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  • 0

    Hi folks, ive resolved the issue but not sure what is causing it, like i said previously we have several users with this issue, i tried a reboot but that didnt work.  i manually stopped the sophos anti-virus service and tried an update, it worked.  i am a member of the sophos administrator group so im not sure why the update wouldnt be able to stop the service.  does the sophos user details you use to install sophos need to be a member of the local sophos admin group?

    thanks

    :45881
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