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on accessing scanning disabled - update failed

g1IT

Hi, hopefully someone can help me with this.  every so often certain users keep getting this message, the only resolution i have found thus far has been to reinstall sophos with the same details and it works fine....for a while.  1 user has had the same issue 3 times in the past month.  it always goes the same way, install it and it works fine for a while, then it doesnt update, on access scanning is disabled and a reinstall works, then it just happens again.

 the log file below shows that savxp install failed but it doesnt tell me why.  ive also looked at event viewer and i cannot see anything in there at all.  i have tried clearing the temp files but it made no difference.  i know a re-install will fix the issue but i cannot keep doing this.  hopefully someone has came across this before and knows how to fix the issue/prevent it from happening in the future.

thanks

:45845


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    Hello g1IT,

    this is from the Major Install log? There is also a  Major CustomActions log - looks like stopping the SAV service fails and maybe there is a more specific message in there. Anyway a reboot usually resolves this problem - afterwards the update should run fine, no need to reinstall. I've seen this issue occasionally, never got to the bottom of it - in several cases it seemed that some kind of  "unwanted change prevention" software interfered.

    Christian

    :45879
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  • 0

    Hello g1IT,

    this is from the Major Install log? There is also a  Major CustomActions log - looks like stopping the SAV service fails and maybe there is a more specific message in there. Anyway a reboot usually resolves this problem - afterwards the update should run fine, no need to reinstall. I've seen this issue occasionally, never got to the bottom of it - in several cases it seemed that some kind of  "unwanted change prevention" software interfered.

    Christian

    :45879
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