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on accessing scanning disabled - update failed

g1IT

Hi, hopefully someone can help me with this.  every so often certain users keep getting this message, the only resolution i have found thus far has been to reinstall sophos with the same details and it works fine....for a while.  1 user has had the same issue 3 times in the past month.  it always goes the same way, install it and it works fine for a while, then it doesnt update, on access scanning is disabled and a reinstall works, then it just happens again.

 the log file below shows that savxp install failed but it doesnt tell me why.  ive also looked at event viewer and i cannot see anything in there at all.  i have tried clearing the temp files but it made no difference.  i know a re-install will fix the issue but i cannot keep doing this.  hopefully someone has came across this before and knows how to fix the issue/prevent it from happening in the future.

thanks

:45845


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    Thanks for the screenshot - makes it clear that the Sophos Anti-Virus component (SAVXP) is the one with a problem.  However the line say SAVXP failed means the next step is to look in the Sophos install logs - the update log won't say what the actual error is.

    Have a look in C:\Windows\Temp\

    Have a look for an error in there.  The latest install log should have a 'return value 3' in it (search from the top) and the 10-20 odd lines above that are what it was trying to do and failed on.

    :45857
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  • 0

    Thanks for the screenshot - makes it clear that the Sophos Anti-Virus component (SAVXP) is the one with a problem.  However the line say SAVXP failed means the next step is to look in the Sophos install logs - the update log won't say what the actual error is.

    Have a look in C:\Windows\Temp\

    Have a look for an error in there.  The latest install log should have a 'return value 3' in it (search from the top) and the 10-20 odd lines above that are what it was trying to do and failed on.

    :45857
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