Hi, we have an issue where we have multiple clients showing on SEC with a red cross and in the up to date colum it shows "not since a certain date. some of these are really out of date by a month or more (ive only recently taken on dealing with sophos and have never used it before so im still trying to figure it out).
one example is not since 18/08/2014 14:35:35. dial into the pc and its showing fine with a last checked time of a few minutes ago. if you manually update it, it connects to the server and shows no update available. I checked the updating logs form the 18th august and there was nothing different from just before the time showing on not since to just after it (attachment) i noticed on another couple of threads it talked about adding uptodatelatencymins dword value in the registry and setting it to 60 mins. i did this but it had no effect.
sec 5.1.0.1839
endpoint 10.3
thanks
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