Please see all my emails to support below. It is blocking programs and can't burn to CD. I am set up as admin but do not have password. Guessing will never have password. Old IT/management got fired so this is there payback. I have tried everything from reg uninstall to going into the registry. Ready to dump sys and reinstall but can't burn backup to CD.
Shena,
I was very detailed in my description of my issue.
- The IT department for the old management company (who
installed) no longer works for the owner and will not assist me.
Will not give me the password
- The IT department for the old management company (who
- The new management company does not have a IT department. I'm
on my own.
- The new management company does not have a IT department. I'm
Again I do not have an IT department. Do not have the password.
Do not want this and need off my system.
wrote:
Hello
Tona,
Good day!
Anti-Virus. Home, school or remote use of your Sophos Anti-Virus
is administered through your company. To obtain assistance,
please contact your IT department or network administrators for
the appropriate credentials. Your IT department has been
instructed by Sophos on how to administer Sophos software to
it's home or remote users.
and post your question on our forum at http://community.sophos.com/ to get
an advise from our online Administrators.
Should your questions be addressed we will set this case to
close automatically in the next 3 days.
Thank you and have a wonderful day ahead!
Regards,
Shena Rose Cadiao
Sophos Technical Support
http://www.sophos.com/en-us/support/technical-support.aspx
Support knowledgebase: http://www.sophos.com/en-us/support
Follow us on Twitter @SophosSupport
SophosTalk community (discussion forums):
http://community.sophos.com
SOPHOS - Security made simple
-----Original Message-----
To: support@sophos.com,
Cc:
One of my last resorts.
I work for an apt complex and we just changed management Co. The
old Co. put Sophos on my sys. with in the last few months. Yes it has
the tamper password on it. So now it is block everything from programs to
burning a CD. I desperately need this off my sys so I get to everyday
work. The old Co. will not give me the password and the new Co. doesn't
have a IT department. I have even tried to remove the registries with no
luck. It wants the darn password. I have talked to technical a few time
with out any resolve.
This thread was automatically locked due to age.
