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SEC Dropping Managed Computers

CeeFcee

Enterprise Console dropped 73 computers over the weekend. They became unmanaged again.

Is there a config that could cause this ?

:45599


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  • 0

    Hello CeeFcee,

    what do you mean by became unmanaged again? Once a computer is known and managed its status is stored in the database. SEC updates (or removes) these attributes only upon notification by the client. Thus to become unmanaged the client's RMS would have to notify SEC that it's about to get uninstalled - not very likely for 70+ clients. Or do you mean they "moved" to the Unassigned group? This happens e.g. when the group they are in is manually deleted or if they are in a synchronized (sub-)group and they are moved to a container in AD which is outside the sync scope.

    Christian

    :45603
  • 0

    Thanks for the reply, Christian

    When I left here on Friday night, I had 1271 Managed Computers in SEC. This morning there were 1197.

    Nothing had changed in AD and, after a quick check, found that these had gone into unmanaged status again. Didn't check if all of the previously Managed devices were now in unmanaged staus.

    We have had a test SES running on the same Domain as the live SES/SEC. I removed all synchronisation from, and deleted groups from the test server on Friday, but never stopped the server altogether. I think this may have affected the Live SES mangement.

    I have now stopped the test server, by stopping the services. I will be able to tel in a hours or so if this was the reason.

    Thanks again for the interest.

     

    :45605
  • 0

    Here's the answer...... It's a known fault !!

    /search?q= 2824

    :46053
  • 0

    Hello CeeFcee,

    the code has been changed several times in the later versions - since SEC 4.0 we had 4.5, 4.7, 5.0, 5.1, 5.2 and are now on 5.2.1/5.2.1R2. Which one do you have?

    Christian

    :46057