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Update failed: Installation of SAVXP skipped

Sophos_user23

Hi,

I'm trying out the Sophos Enduser protection, and the Management Server and Endpoint Protection is installed on the same machine. I'm trying to update the client, no luck. 

In the log I can see this: Installation of SAVXP skipped, and no successfull. 

From ALUpdate log I can see this:

Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): SAVXP, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 22a3b4b9. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 97afde11. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:45): ALUpdate(DownloadEnded):
Trace(2013-Nov-26 13:33:45): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): RMSNT
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): SAVXP
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:46): RMSMessageHandler: ALUpdateEnd
Trace(2013-Nov-26 13:33:46): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Nov-26 13:33:47): IPCSender::ProcessSend exiting

Please help

:45471


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  • 0

    Hello Sophos_user23,

    what if the management server did not download the updates itself

    if SUM encounters an error you'll get an alert. If SUM is silently failing then the console will warn or alert (by default after 24 and 96 respectively) you that there haven't been any updates. 

    "Latest threat signatures"

    Maybe I don't get your point - you'd still have to compare some data item on the client with a corresponding one on the Sophos site. IMO there's no real advantage over comparing the number of IDEs, is there? Besides - checking the health of the SUM from the client is a roundabout way. You'd also have to account for any latency, both in the content distribution network and due to the update settings (SUM and client). Thus I think SEC is probably the better place to give you this information (right now you can only indirectly assess the number of IDEs present).

    :smileytongue: It's like the disk and network activity LEDs - they don't have any real value but you feel better informed :smileytongue:

    Christian

    :45651
Reply
  • 0

    Hello Sophos_user23,

    what if the management server did not download the updates itself

    if SUM encounters an error you'll get an alert. If SUM is silently failing then the console will warn or alert (by default after 24 and 96 respectively) you that there haven't been any updates. 

    "Latest threat signatures"

    Maybe I don't get your point - you'd still have to compare some data item on the client with a corresponding one on the Sophos site. IMO there's no real advantage over comparing the number of IDEs, is there? Besides - checking the health of the SUM from the client is a roundabout way. You'd also have to account for any latency, both in the content distribution network and due to the update settings (SUM and client). Thus I think SEC is probably the better place to give you this information (right now you can only indirectly assess the number of IDEs present).

    :smileytongue: It's like the disk and network activity LEDs - they don't have any real value but you feel better informed :smileytongue:

    Christian

    :45651
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