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Update failed: Installation of SAVXP skipped

Sophos_user23

Hi,

I'm trying out the Sophos Enduser protection, and the Management Server and Endpoint Protection is installed on the same machine. I'm trying to update the client, no luck. 

In the log I can see this: Installation of SAVXP skipped, and no successfull. 

From ALUpdate log I can see this:

Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): SAVXP, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 22a3b4b9. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 97afde11. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:45): ALUpdate(DownloadEnded):
Trace(2013-Nov-26 13:33:45): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): RMSNT
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): SAVXP
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:46): RMSMessageHandler: ALUpdateEnd
Trace(2013-Nov-26 13:33:46): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Nov-26 13:33:47): IPCSender::ProcessSend exiting

Please help

:45471


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  • 0

    Hello Sophos_user23,

    Sophos should somehow make it easier to see that client is updated

    make a suggestion - what do you think would make it easier :smileyhappy:?

    The icon shows the last checked time and will alert you about persistent download problems (it allows for occasional download errors - caused by e.g. network hiccups or a server reboot). It indicates that AutoUpdate is working, that the CID (whether UNC, HTTP or Sophos) can be accessed and that it has consistent data. It will not detect a "stale" CID though. It is assumed that the SUM is monitored by the site's administration - who can also see the status of the endpoints.

    You didn't say whether you are "just" a user or the site's administrator. I understand the concern and appreciate the attention to updating. I don't quite understand the preoccupation with this has it really updated question though. If you are paranoid, which is fine with me,  you shouldn't stop there. What will be your conclusions and actions if the endpoint has not the latest data (do not forget - AutoUpdate claims it is working correctly)? Would you assume it is an as yet undetected flaw in AutoUpdate? How often should you check? And as its final purpose is not updating but protecting - do you make sure that the virus engine works as it's supposed to do? That's a can of worms ... :smileytongue:

    Christian

    :45543
Reply
  • 0

    Hello Sophos_user23,

    Sophos should somehow make it easier to see that client is updated

    make a suggestion - what do you think would make it easier :smileyhappy:?

    The icon shows the last checked time and will alert you about persistent download problems (it allows for occasional download errors - caused by e.g. network hiccups or a server reboot). It indicates that AutoUpdate is working, that the CID (whether UNC, HTTP or Sophos) can be accessed and that it has consistent data. It will not detect a "stale" CID though. It is assumed that the SUM is monitored by the site's administration - who can also see the status of the endpoints.

    You didn't say whether you are "just" a user or the site's administrator. I understand the concern and appreciate the attention to updating. I don't quite understand the preoccupation with this has it really updated question though. If you are paranoid, which is fine with me,  you shouldn't stop there. What will be your conclusions and actions if the endpoint has not the latest data (do not forget - AutoUpdate claims it is working correctly)? Would you assume it is an as yet undetected flaw in AutoUpdate? How often should you check? And as its final purpose is not updating but protecting - do you make sure that the virus engine works as it's supposed to do? That's a can of worms ... :smileytongue:

    Christian

    :45543
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