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Update failed: Installation of SAVXP skipped

Sophos_user23

Hi,

I'm trying out the Sophos Enduser protection, and the Management Server and Endpoint Protection is installed on the same machine. I'm trying to update the client, no luck. 

In the log I can see this: Installation of SAVXP skipped, and no successfull. 

From ALUpdate log I can see this:

Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): SAVXP, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 22a3b4b9. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 97afde11. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:45): ALUpdate(DownloadEnded):
Trace(2013-Nov-26 13:33:45): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): RMSNT
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): SAVXP
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:46): RMSMessageHandler: ALUpdateEnd
Trace(2013-Nov-26 13:33:46): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Nov-26 13:33:47): IPCSender::ProcessSend exiting

Please help

:45471


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  • 0

    Hello Sophos_user23,

    this is a common misconception of this item (or, depending on your POV, a less than optimal display). It has been discussed several times here but for whatever reason the relevant threads are hard to find. The best I could come up with at short notice is AV signatures date 06.08.2012. Essentially Virus data is the consolidated "library" (updated roughly monthly). It is supplemented by the individual IDEs (the Last updated at the bottom is the most recent time one or more IDEs have been downloaded).

    CHristian

    :45517
Reply
  • 0

    Hello Sophos_user23,

    this is a common misconception of this item (or, depending on your POV, a less than optimal display). It has been discussed several times here but for whatever reason the relevant threads are hard to find. The best I could come up with at short notice is AV signatures date 06.08.2012. Essentially Virus data is the consolidated "library" (updated roughly monthly). It is supplemented by the individual IDEs (the Last updated at the bottom is the most recent time one or more IDEs have been downloaded).

    CHristian

    :45517
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