Hi,
I'm trying out the Sophos Enduser protection, and the Management Server and Endpoint Protection is installed on the same machine. I'm trying to update the client, no luck.
In the log I can see this: Installation of SAVXP skipped, and no successfull.
From ALUpdate log I can see this:
Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): SAVXP, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 22a3b4b9. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Nov-26 13:33:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2013-Nov-26 13:33:44): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\TESTVM-PC\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Nov-26 13:33:44): Checksum found in master.upd matches cached cidsync.upd : 97afde11. Skipping download
Trace(2013-Nov-26 13:33:44): CIDUpdate(PrimarySuccess):
Trace(2013-Nov-26 13:33:45): ALUpdate(DownloadEnded):
Trace(2013-Nov-26 13:33:45): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): RMSNT
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): SAVXP
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:45): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate...
Trace(2013-Nov-26 13:33:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2013-Nov-26 13:33:45): CustomFileMap::Read: File exists and appears valid.
Trace(2013-Nov-26 13:33:45): CIDUpdateLocation::OnNullUpdate complete.
Trace(2013-Nov-26 13:33:46): RMSMessageHandler: ALUpdateEnd
Trace(2013-Nov-26 13:33:46): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-Nov-26 13:33:46): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Nov-26 13:33:47): IPCSender::ProcessSend exiting
Please help
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