When I switched to 9.7 I found that several computers failed to update/upgrade with message: 00000067 Failed to install SAVXP: A product could not be installed because another product with the same function is already installed .
Following the link in SEC (or searching the knowledgebase for 00000067) you end with a number of articles and the applicable is hard to spot. Searching for "product with the same function" gives better results and leads to article 33554. Although it mentions W2k3 SBS as OS it applies to all Windows versions.
I had a long exchange with Support (case 2861234 ) and the results are not completely satisfactory . Code 80041f02 indicates a competitor product which prevents the installation. This was somewhat surprising as no such software has been installed on the clients for more than a year. Also the 9.5 updates worked without problems. In several cases the offending product has been on the machine since at least 5 (five!) years.
While CRT runs before the initial install and can remove most of the competitor products there is another "internal" check which runs whenever and upgrade install is done (the reason is obvious: detect new installs of possibly conflicting software) - but it doesn't remove the detected products. It seems that with 9.7 quite a number of items have been added to this list - and some of them for rather old versions so that products are flagged (and prevent the upgrade) which co-existed with SESC/SAV literally for years (since at least 7.6).
If you can use Protect Computers (or script an install) CRT will probably remove these products. As this is not always feasible (e.g. remote computers) you have to provide a 9.5 CID for them until you can resolve the issue. Note that when the upgrade fails threat detection data is also not updated.
Can't say if this is really a problem for most of you though - OTOH after many years now, with 9.7, this is the first time I've encountered this issue.
Christian
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