Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 1520 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Blocks Spirent Test Center

mcorsello

I have engineers that use the TestCenter.exe application to automate testing of network switches we design. The software pulls up Firefox and runs through all the clicking and typing they would typically have to do manually. When I install Sophos End User Protection on the machine the scripts no longer work. I've excluded the application the directory and stopped the Sophos AV service all to no affect, but if I uninstall Sophos it works again.

Has anyone seen this behavior? Can anyone offer any advice?

:44629


This thread was automatically locked due to age.
Parents
  • 0

    Hello mcorsello,

    it doesn't look like a simple question of excluding this or disabling that. Guess you have to work with Support, so please contact them directly.

    Nevertheless allow me a few questions and suggestions in the hope they help to narrow down the problem:

    • Have the scripts been recorded before Sophos was installed on the machine(s)?
    • Do you have more than one (set of) script(s) and are the all failing at a certain point?
    • Are Firefox and the (inter)actions visible?
    • Does stopping the Anti-Virus service reliably enable the scripts to run?
    • Last but not least - did you try the steps in How to troubleshoot LSP interactions with Endpoint Security and Control / Endpoint Protection? Please note that disabling the LSP requires a certain sequence of actions (I know it is tedious but then, troubleshooting is seldom easy)

    Feel free to follow up here (whether before or after contacting Support)

    Christian

    :44855
Reply
  • 0

    Hello mcorsello,

    it doesn't look like a simple question of excluding this or disabling that. Guess you have to work with Support, so please contact them directly.

    Nevertheless allow me a few questions and suggestions in the hope they help to narrow down the problem:

    • Have the scripts been recorded before Sophos was installed on the machine(s)?
    • Do you have more than one (set of) script(s) and are the all failing at a certain point?
    • Are Firefox and the (inter)actions visible?
    • Does stopping the Anti-Virus service reliably enable the scripts to run?
    • Last but not least - did you try the steps in How to troubleshoot LSP interactions with Endpoint Security and Control / Endpoint Protection? Please note that disabling the LSP requires a certain sequence of actions (I know it is tedious but then, troubleshooting is seldom easy)

    Feel free to follow up here (whether before or after contacting Support)

    Christian

    :44855
Children
No Data