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Failing to add new computers from AD and other methods

Whitlander

Some computer on the domain are stuck with incorrect autoupdate credentials and input is greyed out.   On these these machine I have unistalled Sophos with the intention of deploying to them again.

I'm now trying to add new computers using the managment console.   Everytime I input the appropriate credentials and press 'ok'   a box flashes: cannot access groups/domains but this is hard to read as it is quickly followed by a new 'management server connection failed' box.    Can you help?

Thank you

:45087


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    Hello Andy,

    4.5.1.0 - There is no sophos folder inside the roaming folder

    Ew!!! You are aware that 4.5 is now retired, aren't you? No wonder the folder isn't there though, IIRC the Endpoint Management logging was first available in 5.0.

    So SEC 4.5 has likely been around for some time and this is probably not the first time you are trying to import computers from AD. When did it stop working or when did it work last? Any changes in your domain environment since then? I'm puzzled as the failure to access AD seems to take the management server connection with it. Are you running the console locally on the management server (which is a member server?) and under a server-local or a domain account?

    It's probably not worth the effort to troubleshoot the issue on SEC 4.5 as you should upgrade to a supported version ASAP (BTW - which Endpoint versions are you using). Meanwhile you could protect the computers manually - there's no need to use Protect Computers from the console (other than that it's convenient if it works) - they should then report to and appear in the console.

    Christian

    :45107
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  • 0

    Hello Andy,

    4.5.1.0 - There is no sophos folder inside the roaming folder

    Ew!!! You are aware that 4.5 is now retired, aren't you? No wonder the folder isn't there though, IIRC the Endpoint Management logging was first available in 5.0.

    So SEC 4.5 has likely been around for some time and this is probably not the first time you are trying to import computers from AD. When did it stop working or when did it work last? Any changes in your domain environment since then? I'm puzzled as the failure to access AD seems to take the management server connection with it. Are you running the console locally on the management server (which is a member server?) and under a server-local or a domain account?

    It's probably not worth the effort to troubleshoot the issue on SEC 4.5 as you should upgrade to a supported version ASAP (BTW - which Endpoint versions are you using). Meanwhile you could protect the computers manually - there's no need to use Protect Computers from the console (other than that it's convenient if it works) - they should then report to and appear in the console.

    Christian

    :45107
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