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Failing to add new computers from AD and other methods

Whitlander

Some computer on the domain are stuck with incorrect autoupdate credentials and input is greyed out.   On these these machine I have unistalled Sophos with the intention of deploying to them again.

I'm now trying to add new computers using the managment console.   Everytime I input the appropriate credentials and press 'ok'   a box flashes: cannot access groups/domains but this is hard to read as it is quickly followed by a new 'management server connection failed' box.    Can you help?

Thank you

:45087


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    Hello Whitlander,

    which SEC version (though as far as I can see the box is the same for all recent versions)? Anyway, the "unusual" things are the last line: The remote procedure call failed.and that subsequently the management server connection fails. There should be corresponding logs in your user's \AppData\Roaming\Sophos\Sophos Endpoint Management\SECversion\log\ folder.

    Christian

    :45089
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  • 0

    Hello Whitlander,

    which SEC version (though as far as I can see the box is the same for all recent versions)? Anyway, the "unusual" things are the last line: The remote procedure call failed.and that subsequently the management server connection fails. There should be corresponding logs in your user's \AppData\Roaming\Sophos\Sophos Endpoint Management\SECversion\log\ folder.

    Christian

    :45089
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