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FALSE POSITIVE DETECTION

vikimaxx

Hello,

Our program has been flagged as a PUP by Sophos virus guard. Upon false positive analysis we were informed that Sophos categorized it as a PUP/PUA due to the fact that it is bundled and also claims that it captures user history and browser data.

First of all , we would like to say that we do not capture user data except for SERP information. Also our EULA doesn't hint at anything related to it.

Secondly, this application comes as bundled as well but it will be installed with user's acknowledgement and acceptance. Programs like Yandex that is bundled and free are not flagged as PUP/PUA by Sophos.

We require proof from Sophos why only ours is flagged as PUP/PUA, also we require proof for the categorization of PUP/PUA in the first place. 

:57357


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  • 0

    Hello,

     
    I completely understand Sophos Classifications of PUAs. 
     
    As you have mentioned in case (a) our application does not belong to Dialers, Remote Admistrations tools and Hacking tools.
     
    In the case (b) we have found out one application that was partnered with Ninja Loader and is a PUA as well. We stopped our partnership with them and Ninja Loader is no longer partnered with that application.
     
    Now I believe we have the full right to have this application white listed from the PUA category since we do not belong to either reason (a) or (b)
     
    Provide us clear information on how to have this application white listed from PUA category 
     
    Thank you and we are looking forward to having a response as soon as possible.
    :57417
Reply
  • 0

    Hello,

     
    I completely understand Sophos Classifications of PUAs. 
     
    As you have mentioned in case (a) our application does not belong to Dialers, Remote Admistrations tools and Hacking tools.
     
    In the case (b) we have found out one application that was partnered with Ninja Loader and is a PUA as well. We stopped our partnership with them and Ninja Loader is no longer partnered with that application.
     
    Now I believe we have the full right to have this application white listed from the PUA category since we do not belong to either reason (a) or (b)
     
    Provide us clear information on how to have this application white listed from PUA category 
     
    Thank you and we are looking forward to having a response as soon as possible.
    :57417
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