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FALSE POSITIVE DETECTION

vikimaxx

Hello,

Our program has been flagged as a PUP by Sophos virus guard. Upon false positive analysis we were informed that Sophos categorized it as a PUP/PUA due to the fact that it is bundled and also claims that it captures user history and browser data.

First of all , we would like to say that we do not capture user data except for SERP information. Also our EULA doesn't hint at anything related to it.

Secondly, this application comes as bundled as well but it will be installed with user's acknowledgement and acceptance. Programs like Yandex that is bundled and free are not flagged as PUP/PUA by Sophos.

We require proof from Sophos why only ours is flagged as PUP/PUA, also we require proof for the categorization of PUP/PUA in the first place. 

:57357


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  • 0

    Hello.

    I'm using NinjaLoader for a long time and actually it's great tool to download any type of files. It was recommended as free and easy to use software. It doesn't look as PUA, and I'm totally satisfied with this product. For me it's one of utilities on my PC and in fact, I can't understand why Sophos Virus Guard still detects it as malware and it became really annoying. So, in my opinion, Sophos must be able to provide a reasonable explanation and provide proof of categorizing an application as a PUA because this is not a PUP or PUA.

    :57378
Reply
  • 0

    Hello.

    I'm using NinjaLoader for a long time and actually it's great tool to download any type of files. It was recommended as free and easy to use software. It doesn't look as PUA, and I'm totally satisfied with this product. For me it's one of utilities on my PC and in fact, I can't understand why Sophos Virus Guard still detects it as malware and it became really annoying. So, in my opinion, Sophos must be able to provide a reasonable explanation and provide proof of categorizing an application as a PUA because this is not a PUP or PUA.

    :57378
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