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FALSE POSITIVE DETECTION

vikimaxx

Hello,

Our program has been flagged as a PUP by Sophos virus guard. Upon false positive analysis we were informed that Sophos categorized it as a PUP/PUA due to the fact that it is bundled and also claims that it captures user history and browser data.

First of all , we would like to say that we do not capture user data except for SERP information. Also our EULA doesn't hint at anything related to it.

Secondly, this application comes as bundled as well but it will be installed with user's acknowledgement and acceptance. Programs like Yandex that is bundled and free are not flagged as PUP/PUA by Sophos.

We require proof from Sophos why only ours is flagged as PUP/PUA, also we require proof for the categorization of PUP/PUA in the first place. 

:57357


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    We know what a PUA/PUP is, but the problem is, our program is not an adware, dialer, remote administration tool or a hacking tool.

    It is known as Ninja Loader and it is a completely safe program to work on any environment, which is why we ask for proof from Sophos because it clearly seems like the false positive division falsely classified us as PUP.

    There are many other applications free and bundled which aren’’’’t detected as malicious by Sophos, applications like Yandex

    We have the right to demand proof for Sophos classification. Please have this issue escalated since email support went unresponsive when we asked  for proof which is a bit unprofessional by the way

    :57365
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  • 0

    We know what a PUA/PUP is, but the problem is, our program is not an adware, dialer, remote administration tool or a hacking tool.

    It is known as Ninja Loader and it is a completely safe program to work on any environment, which is why we ask for proof from Sophos because it clearly seems like the false positive division falsely classified us as PUP.

    There are many other applications free and bundled which aren’’’’t detected as malicious by Sophos, applications like Yandex

    We have the right to demand proof for Sophos classification. Please have this issue escalated since email support went unresponsive when we asked  for proof which is a bit unprofessional by the way

    :57365
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