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Testing Macs not updating from 9.1.8 to 9.2.2

We have a testing group to test the preview versions of the Sophos client.

Our process has been to move computers from a standard group into the testing group which has an update policy using a preview subscription.  This way we can use a small number of computers to try out the preview versions of the Sophos client.  It's worked well for the last year, but now I'm having a problem.

Macs running Sophos 9.1.8 that are moved into the testing group are not updating to 9.2.2 even when they report they are compliant with the test Updating policy and are "Up to date" in the Update Details tab of the console.  The AutoUpdate log on the clients say they have updated successfully.  The detection data ad IDEs match the 9.2.2 clients so they seem to be getting detection data updates, just not updating to 9.2.2.

I'm going to create a new test group and new test CID, but it seems odd that this worked before and doesn't work now.  The Macs are running 10.7.5, 10.9.5, and mostly 10.10.1. 

Any thoughts?

Aaron

:55405


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  • Actually, yes - I'm seeing about 10% of the Macs in my testing group revert back to the original update CID even after I send a "comply with updating policy" command to point to the preview CID.  I'll post anything I find out in the thread you referenced.

    Aaron

    :55452
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  • Actually, yes - I'm seeing about 10% of the Macs in my testing group revert back to the original update CID even after I send a "comply with updating policy" command to point to the preview CID.  I'll post anything I find out in the thread you referenced.

    Aaron

    :55452
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