This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Moving to a new Sophos server

I have a weird issue – a server caught in limbo. I have created a VB script using the tool that a Sophos tech told me about that will point my Sophos client servers from one Sophos master server (Sophos-old) to another Sophos master server (Sophos-new).

I have tested this script on 4 servers and it has run fine on those 4. They now point to Sophos-new for their policies and updates. On the 5th server, the resulting log file from the script looks fine (just like the other 4 servers). But it’’’’s not completely responding to either Sophos console.

From Sophos-old, the status says: Differs from policy.

On Sophos-new, it says: Awaiting policy update.

From Sophos-new, I select the computer, right click and say “Update the computer now… “ On the 5th server, the update log shows that it’’’’s communicating with Sophos-Old.

From Sophos-old, I select the computer, right click and say “Update the computer now… “  Nothing happens on the 5th server. Its log does not show any attempt to communicate with either Sophos server.

Oh, and I have rebooted the 5th server.

Has anyone come across this situation before?

:41327


This thread was automatically locked due to age.
Parents
  • Thank you jak! That did it. Deleting the folders under C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\     and restarting the Sophos Agent service worked!

    The system now says "Same as policy" in the SEC.

    Thanks again for all of your help and for also showing me around the insides of Sophos!

    -Colleen

    :41407
Reply
  • Thank you jak! That did it. Deleting the folders under C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\     and restarting the Sophos Agent service worked!

    The system now says "Same as policy" in the SEC.

    Thanks again for all of your help and for also showing me around the insides of Sophos!

    -Colleen

    :41407
Children
No Data