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Moving to a new Sophos server

I have a weird issue – a server caught in limbo. I have created a VB script using the tool that a Sophos tech told me about that will point my Sophos client servers from one Sophos master server (Sophos-old) to another Sophos master server (Sophos-new).

I have tested this script on 4 servers and it has run fine on those 4. They now point to Sophos-new for their policies and updates. On the 5th server, the resulting log file from the script looks fine (just like the other 4 servers). But it’’’’s not completely responding to either Sophos console.

From Sophos-old, the status says: Differs from policy.

On Sophos-new, it says: Awaiting policy update.

From Sophos-new, I select the computer, right click and say “Update the computer now… “ On the 5th server, the update log shows that it’’’’s communicating with Sophos-Old.

From Sophos-old, I select the computer, right click and say “Update the computer now… “  Nothing happens on the 5th server. Its log does not show any attempt to communicate with either Sophos server.

Oh, and I have rebooted the 5th server.

Has anyone come across this situation before?

:41327


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  • Hi,

    Well communication is working so that's good.

    What if you delete (on the endpoint) the contents of:

    C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\

    or

    C;\documents and settings\all users\application data\Sophos\Remote Management System\3\Agent\AdapterStorage\

    depending on OS; then restart the Sophos Agent service.

    This will cause the client to essentially report to the server it has no policies for any managed components.  The server should then send them down.

    Regards,

    jak

    :41405
Reply
  • Hi,

    Well communication is working so that's good.

    What if you delete (on the endpoint) the contents of:

    C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\

    or

    C;\documents and settings\all users\application data\Sophos\Remote Management System\3\Agent\AdapterStorage\

    depending on OS; then restart the Sophos Agent service.

    This will cause the client to essentially report to the server it has no policies for any managed components.  The server should then send them down.

    Regards,

    jak

    :41405
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