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Moving to a new Sophos server

I have a weird issue – a server caught in limbo. I have created a VB script using the tool that a Sophos tech told me about that will point my Sophos client servers from one Sophos master server (Sophos-old) to another Sophos master server (Sophos-new).

I have tested this script on 4 servers and it has run fine on those 4. They now point to Sophos-new for their policies and updates. On the 5th server, the resulting log file from the script looks fine (just like the other 4 servers). But it’’’’s not completely responding to either Sophos console.

From Sophos-old, the status says: Differs from policy.

On Sophos-new, it says: Awaiting policy update.

From Sophos-new, I select the computer, right click and say “Update the computer now… “ On the 5th server, the update log shows that it’’’’s communicating with Sophos-Old.

From Sophos-old, I select the computer, right click and say “Update the computer now… “  Nothing happens on the 5th server. Its log does not show any attempt to communicate with either Sophos server.

Oh, and I have rebooted the 5th server.

Has anyone come across this situation before?

:41327


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Parents
  • Here's the contents of the Agent's Log:

    02.07.2013 15:38:39 1374 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Agent/Logs/Agent-20130702-193839.log 02.07.2013 15:38:39 1374 I Sophos Management Agent 3.4.1.3411 starting... 02.07.2013 15:38:40 115C I SAUAdapter - SAU IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 02.07.2013 15:38:40 1280 I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change 02.07.2013 15:38:40 1280 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="b2887a62-6f8c-48af-9e99-bf665e3b7a67" /></autoUpdate></status> 02.07.2013 15:38:40 115C I SAUAdapter - SAU Intelligent updating using port 51235 02.07.2013 15:38:40 1358 I SAUAdapter - SAU IPCListener::Wait started 02.07.2013 15:38:40 1358 I SAUAdapter - SAU IPCListener::Wait Waiting for more messages 02.07.2013 15:38:40 115C I SAUAdapter - SAU Returning Adapter: 00ACE1F0 02.07.2013 15:38:40 115C I SAUAdapter - SAU RegisterStateObserver : 00ACD060 02.07.2013 15:38:40 115C I SAUAdapter - SAU RegisterConfigStateObserver : 00ACD064 02.07.2013 15:38:40 115C I SAUAdapter - SAU RegisterEventObserver : 00ACD088 02.07.2013 15:38:40 115C I ALC adapter loaded 02.07.2013 15:38:40 115C I SAV adapter loaded 02.07.2013 15:38:40 121C I Got EM-ClientLogoff message from Router$server5:72699 02.07.2013 15:38:40 10D0 I Connected to router... 02.07.2013 15:38:40 12A4 I Got EM-ClientLogon message from Router$server5:72699 02.07.2013 15:38:40 119C I Running SetAdapterStatusJob for adapter ALC 02.07.2013 15:38:40 119C I SAUAdapter - SAU AdapterImpl::GetStatus called 02.07.2013 15:38:40 119C I SAUAdapter - SAU AdapterImpl::GetConfiguration called 02.07.2013 15:38:40 119C I Running SetAdapterStatusJob for adapter SAV 02.07.2013 15:38:40 119C E SetAdapterStatusJob::Process() caught IMEAdapterException: Error generating config XML from SAV 02.07.2013 15:38:40 115C I SWC adapter loaded 02.07.2013 15:38:40 119C I Running SetAdapterStatusJob for adapter SWC 02.07.2013 15:38:40 12A4 I Got EM-NotifyClientUpdates-Reply message from Router$server5:72699 02.07.2013 15:38:40 12A4 I Got EM-GetClientStatus-Reply message from Router$server5:72699 02.07.2013 15:38:42 0F14 I SAV state observer notified that SAV is running 02.07.2013 15:38:42 0F14 I SAV state observer received a status: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    <status xmlns="http://www.sophos.com/EE/EESavStatus"><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Diff" RevID="{254A1D5D-E28D-4C7B-9F28-A299C45FC7B1}" policyType="2"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="7"/><ac:onAccess xmlns:ac="com.sophos\mansys\applicationcontrol" value="0"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="19"/><tp:tamperProtectionStatus xmlns:tp="http://www.sophos.com/xml/msys/tamperprotectionstatus.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="15"/><dat:dataControlStatus xmlns:dat="http://www.sophos.com/xml/msys/datacontrol.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="16"/><dev:deviceControlStatus xmlns:dev="http://www.sophos.com/xml/msys/devicecontrol.xsd" scanningState="off"/><entity><productId>SAVEEXP</productId><product-version>10.0.10 VDL4.90G</product-version><entityInfo>SAVXP.10.0.10 VDL4.90G</entityInfo></entity><vdl-info><virus-engine-version>3.43.0</virus-engine-version><virus-data-version>4.90G</virus-data-version><idelist><ide>201327-c.ide</ide><ide>aduska-c.ide</ide><ide>age-abkf.ide</ide><ide>age-abkp.ide</ide><ide>age-abnv.ide</ide><ide>age-abpl.ide</ide><ide>age-abqa.ide</ide><ide>age-abqt.ide</ide><ide>age-absu.ide</ide><ide>age-abtb.ide</ide><ide>age-abtj.ide</ide><ide>age-abto.ide</ide><ide>age-abtv.ide</ide><ide>age-abun.ide</ide><ide>age-abvk.ide</ide><ide>age-abvs.ide</ide><ide>age-abwu.ide</ide><ide>age-abxa.ide</ide><ide>age-abxq.ide</ide><ide>age-abxu.ide</ide><ide>age-abxy.ide</ide><ide>age-abzi.ide</ide><ide>age-abzm.ide</ide><ide>age-acap.ide</ide><ide>age-acaq.ide</ide><ide>age-acbi.ide</ide><ide>age-acbm.ide</ide><ide>age-acbq.ide</ide><ide>age-acca.ide</ide><ide>age-acck.ide</ide><ide>age-accq.ide</ide><ide>age-accs.ide</ide><ide>age-accy.ide</ide><ide>age-acdc.ide</ide><ide>age-acdk.ide</ide><ide>age-acdv.ide</ide><ide>age-acdw.ide</ide><ide>age-aceb.ide</ide><ide>age-acer.ide</ide><ide>age-aces.ide</ide><ide>age-acey.ide</ide><ide>age-acge.ide</ide><ide>age-acgg.ide</ide><ide>age-achm.ide</ide><ide>age-achr.ide</ide><ide>age-acif.ide</ide><ide>age-acir.ide</ide><ide>age-aciu.ide</ide><ide>age-acjb.ide</ide><ide>age-acjd.ide</ide><ide>age-acjl.ide</ide><ide>age-ackt.ide</ide><ide>age-aclf.ide</ide><ide>age-aclg.ide</ide><ide>age-acme.ide</ide><ide>alure-ai.ide</ide><ide>auto-cba.ide</ide><ide>autoi-dq.ide</ide><ide>autoi-sv.ide</ide><ide>autoi-sy.ide</ide><ide>autoi-tb.ide</ide><ide>autoi-tq.ide</ide><ide>autoi-uc.ide</ide><ide>autoi-ug.ide</ide><ide>autoi-uo.ide</ide><ide>autoi-up.ide</ide><ide>avatar-c.ide</ide><ide>avkill-k.ide</ide><ide>backd-iu.ide</ide><ide>backd-ix.ide</ide><ide>backd-ja.ide</ide><ide>backd-jb.ide</ide><ide>banbr-lh.ide</ide><ide>banbr-li.ide</ide><ide>banc-bvi.ide</ide><ide>banc-bvk.ide</ide><ide>banc-bvr.ide</ide><ide>bandel-a.ide</ide><ide>bank-fuf.ide</ide><ide>bank-fup.ide</ide><ide>bank-fus.ide</ide><ide>bank-fvg.ide</ide><ide>bank-fvu.ide</ide><ide>banlo-op.ide</ide><ide>banlo-os.ide</ide><ide>banlo-oy.ide</ide><ide>barys-g.ide</ide><ide>bckd-rqb.ide</ide><ide>bckd-rqe.ide</ide><ide>bdoo-bfa.ide</ide><ide>bdoo-bfb.ide</ide><ide>bdoo-bfc.ide</ide><ide>bdoo-bfd.ide</ide><ide>beebo-an.ide</ide><ide>boda-c.ide</ide><ide>bootlo-a.ide</ide><ide>bred-ahb.ide</ide><ide>bred-ahg.ide</ide><ide>bred-ahh.ide</ide><ide>bred-aho.ide</ide><ide>bred-ahp.ide</ide><ide>bred-ahq.ide</ide><ide>bred-ahs.ide</ide><ide>bred-ahu.ide</ide><ide>bred-ahy.ide</ide><ide>bred-aib.ide</ide><ide>bred-aid.ide</ide><ide>bredo-pq.ide</ide><ide>bubli-av.ide</ide><ide>bubli-aw.ide</ide><ide>bubli-ax.ide</ide><ide>bubli-ay.ide</ide><ide>bubli-az.ide</ide><ide>bubli-ba.ide</ide><ide>burst-ax.ide</ide><ide>buzus-ho.ide</ide><ide>buzus-hp.ide</ide><ide>cdejec-b.ide</ide><ide>choose-a.ide</ide><ide>coinmi-a.ide</ide><ide>crack-aq.ide</ide><ide> 02.07.2013 15:38:42 119C I Running SetAdapterStatusJob for adapter SAV 02.07.2013 15:39:00 119C I computer name is server5 02.07.2013 15:39:00 119C I This computer is part of the domain domain 02.07.2013 15:39:00 119C I workgroup/domain name is domain 02.07.2013 15:39:00 119C I computer description is 02.07.2013 15:39:00 119C I SendStatus: Sent EM-GetStatus-Reply (id=01D32C54) to EM

    And here's the content of the Router's Log:

    02.07.2013 15:38:33 10D4 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20130702-193833.log
    02.07.2013 15:38:33 10D4 I Sophos Messaging Router 3.4.1.3411 starting...
    02.07.2013 15:38:33 10D4 I Setting ACE_FD_SETSIZE to 138
    02.07.2013 15:38:33 10D4 I Initializing CORBA...
    02.07.2013 15:38:33 10D4 I Setting connection cache limit to 10
    02.07.2013 15:38:33 10D4 I Creating ORB runner with 4 threads
    02.07.2013 15:38:33 10D4 I This computer is part of the domain LIONS
    02.07.2013 15:38:33 10D4 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    02.07.2013 15:38:33 10D4 E Unable to find service: ImR_Client_Adapter
    02.07.2013 15:38:33 10D4 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003135392e39312e31342e3130390001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100ae00004f415401000000140000000100ae000100010000000000090101000000000014000000080000000100a60086000220
    02.07.2013 15:38:33 10D4 I Successfully validated this router's IOR
    02.07.2013 15:38:33 10D4 I Reading router table file
    02.07.2013 15:38:33 10D4 I Host name: server5
    02.07.2013 15:38:33 10D4 I Local IP addresses: 159.91.5.5
    02.07.2013 15:38:33 10D4 I Resolved name: server5.domain.com
    02.07.2013 15:38:33 10D4 I Resolved alias/es:
    02.07.2013 15:38:33 10D4 I Resolved IP addresses: 159.91.5.5
    02.07.2013 15:38:33 10D4 I Resolved reverse names/aliases: server5.domain.com
    02.07.2013 15:38:33 10D4 I Waiting for messages...
    02.07.2013 15:38:33 10D4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 2, max number of user ports 15360
    02.07.2013 15:38:33 120C I Routing to Agent: id=01D32C28, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-ClientLogoff
    02.07.2013 15:38:33 0CB0 I Getting parent router IOR from 159.91.5.9:8192
    02.07.2013 15:38:33 0CB0 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003135392e39312e31342e3135390001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001007100004f41540100000014000000010071000100010000000000090101000000000014000000080000000100a60086000220
    02.07.2013 15:38:33 0CB0 I Successfully validated parent router's IOR
    02.07.2013 15:38:33 0CB0 I Accessing parent
    02.07.2013 15:38:33 0CB0 I Parent is Router$Sophos-new
    02.07.2013 15:38:33 0CB0 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    02.07.2013 15:38:33 0CB0 I RouterTableEntry state (router, logging on): Router$Sophos-new is passive consumer, passive supplier
    02.07.2013 15:38:33 0CB0 I Logged on to parent router as Router$server5:72699
    02.07.2013 15:38:33 0CB0 I This computer is part of the domain domain
    02.07.2013 15:38:40 1058 I Client::LogonPushPush() successfully called back to client
    02.07.2013 15:38:40 1348 I Sent message (id=01D32C28) to Agent
    02.07.2013 15:38:40 1058 I Logged on Agent as a client
    02.07.2013 15:38:40 120C I Routing to Agent: id=03D32C40, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-ClientLogon
    02.07.2013 15:38:40 11B4 I Sent message (id=03D32C40) to Agent
    02.07.2013 15:38:40 120C I Received message for this router
    02.07.2013 15:38:40 120C I EM-NotifyClientUpdates originator Router$server5:72699.Agent
    02.07.2013 15:38:40 120C I Received message for this router
    02.07.2013 15:38:40 120C I EM-GetClientStatus EMLib originator Router$server5:72699.Agent
    02.07.2013 15:38:40 120C I Routing to Agent: id=09D32C40, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-NotifyClientUpdates-Reply
    02.07.2013 15:38:40 120C I Routing to Agent: id=0BD32C40, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-GetClientStatus-Reply
    02.07.2013 15:38:40 108C I Sent message (id=09D32C40) to Agent
    02.07.2013 15:38:40 108C I Sent message (id=0BD32C40) to Agent
    02.07.2013 15:39:00 120C I Routing to parent: id=01D32C54, origin=Router$server5:72699.Agent, dest=EM, type=EM-GetStatus-Reply
    02.07.2013 15:39:00 11B4 I Sent message (id=01D32C54) to Router$Sophos-new

    Thank you for taking the time to help me with this issue.

    -Colleen

    :41371
Reply
  • Here's the contents of the Agent's Log:

    02.07.2013 15:38:39 1374 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Agent/Logs/Agent-20130702-193839.log 02.07.2013 15:38:39 1374 I Sophos Management Agent 3.4.1.3411 starting... 02.07.2013 15:38:40 115C I SAUAdapter - SAU IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 02.07.2013 15:38:40 1280 I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change 02.07.2013 15:38:40 1280 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="b2887a62-6f8c-48af-9e99-bf665e3b7a67" /></autoUpdate></status> 02.07.2013 15:38:40 115C I SAUAdapter - SAU Intelligent updating using port 51235 02.07.2013 15:38:40 1358 I SAUAdapter - SAU IPCListener::Wait started 02.07.2013 15:38:40 1358 I SAUAdapter - SAU IPCListener::Wait Waiting for more messages 02.07.2013 15:38:40 115C I SAUAdapter - SAU Returning Adapter: 00ACE1F0 02.07.2013 15:38:40 115C I SAUAdapter - SAU RegisterStateObserver : 00ACD060 02.07.2013 15:38:40 115C I SAUAdapter - SAU RegisterConfigStateObserver : 00ACD064 02.07.2013 15:38:40 115C I SAUAdapter - SAU RegisterEventObserver : 00ACD088 02.07.2013 15:38:40 115C I ALC adapter loaded 02.07.2013 15:38:40 115C I SAV adapter loaded 02.07.2013 15:38:40 121C I Got EM-ClientLogoff message from Router$server5:72699 02.07.2013 15:38:40 10D0 I Connected to router... 02.07.2013 15:38:40 12A4 I Got EM-ClientLogon message from Router$server5:72699 02.07.2013 15:38:40 119C I Running SetAdapterStatusJob for adapter ALC 02.07.2013 15:38:40 119C I SAUAdapter - SAU AdapterImpl::GetStatus called 02.07.2013 15:38:40 119C I SAUAdapter - SAU AdapterImpl::GetConfiguration called 02.07.2013 15:38:40 119C I Running SetAdapterStatusJob for adapter SAV 02.07.2013 15:38:40 119C E SetAdapterStatusJob::Process() caught IMEAdapterException: Error generating config XML from SAV 02.07.2013 15:38:40 115C I SWC adapter loaded 02.07.2013 15:38:40 119C I Running SetAdapterStatusJob for adapter SWC 02.07.2013 15:38:40 12A4 I Got EM-NotifyClientUpdates-Reply message from Router$server5:72699 02.07.2013 15:38:40 12A4 I Got EM-GetClientStatus-Reply message from Router$server5:72699 02.07.2013 15:38:42 0F14 I SAV state observer notified that SAV is running 02.07.2013 15:38:42 0F14 I SAV state observer received a status: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    <status xmlns="http://www.sophos.com/EE/EESavStatus"><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Diff" RevID="{254A1D5D-E28D-4C7B-9F28-A299C45FC7B1}" policyType="2"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="7"/><ac:onAccess xmlns:ac="com.sophos\mansys\applicationcontrol" value="0"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="19"/><tp:tamperProtectionStatus xmlns:tp="http://www.sophos.com/xml/msys/tamperprotectionstatus.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="15"/><dat:dataControlStatus xmlns:dat="http://www.sophos.com/xml/msys/datacontrol.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="Same" RevID="FactoryDefault" policyType="16"/><dev:deviceControlStatus xmlns:dev="http://www.sophos.com/xml/msys/devicecontrol.xsd" scanningState="off"/><entity><productId>SAVEEXP</productId><product-version>10.0.10 VDL4.90G</product-version><entityInfo>SAVXP.10.0.10 VDL4.90G</entityInfo></entity><vdl-info><virus-engine-version>3.43.0</virus-engine-version><virus-data-version>4.90G</virus-data-version><idelist><ide>201327-c.ide</ide><ide>aduska-c.ide</ide><ide>age-abkf.ide</ide><ide>age-abkp.ide</ide><ide>age-abnv.ide</ide><ide>age-abpl.ide</ide><ide>age-abqa.ide</ide><ide>age-abqt.ide</ide><ide>age-absu.ide</ide><ide>age-abtb.ide</ide><ide>age-abtj.ide</ide><ide>age-abto.ide</ide><ide>age-abtv.ide</ide><ide>age-abun.ide</ide><ide>age-abvk.ide</ide><ide>age-abvs.ide</ide><ide>age-abwu.ide</ide><ide>age-abxa.ide</ide><ide>age-abxq.ide</ide><ide>age-abxu.ide</ide><ide>age-abxy.ide</ide><ide>age-abzi.ide</ide><ide>age-abzm.ide</ide><ide>age-acap.ide</ide><ide>age-acaq.ide</ide><ide>age-acbi.ide</ide><ide>age-acbm.ide</ide><ide>age-acbq.ide</ide><ide>age-acca.ide</ide><ide>age-acck.ide</ide><ide>age-accq.ide</ide><ide>age-accs.ide</ide><ide>age-accy.ide</ide><ide>age-acdc.ide</ide><ide>age-acdk.ide</ide><ide>age-acdv.ide</ide><ide>age-acdw.ide</ide><ide>age-aceb.ide</ide><ide>age-acer.ide</ide><ide>age-aces.ide</ide><ide>age-acey.ide</ide><ide>age-acge.ide</ide><ide>age-acgg.ide</ide><ide>age-achm.ide</ide><ide>age-achr.ide</ide><ide>age-acif.ide</ide><ide>age-acir.ide</ide><ide>age-aciu.ide</ide><ide>age-acjb.ide</ide><ide>age-acjd.ide</ide><ide>age-acjl.ide</ide><ide>age-ackt.ide</ide><ide>age-aclf.ide</ide><ide>age-aclg.ide</ide><ide>age-acme.ide</ide><ide>alure-ai.ide</ide><ide>auto-cba.ide</ide><ide>autoi-dq.ide</ide><ide>autoi-sv.ide</ide><ide>autoi-sy.ide</ide><ide>autoi-tb.ide</ide><ide>autoi-tq.ide</ide><ide>autoi-uc.ide</ide><ide>autoi-ug.ide</ide><ide>autoi-uo.ide</ide><ide>autoi-up.ide</ide><ide>avatar-c.ide</ide><ide>avkill-k.ide</ide><ide>backd-iu.ide</ide><ide>backd-ix.ide</ide><ide>backd-ja.ide</ide><ide>backd-jb.ide</ide><ide>banbr-lh.ide</ide><ide>banbr-li.ide</ide><ide>banc-bvi.ide</ide><ide>banc-bvk.ide</ide><ide>banc-bvr.ide</ide><ide>bandel-a.ide</ide><ide>bank-fuf.ide</ide><ide>bank-fup.ide</ide><ide>bank-fus.ide</ide><ide>bank-fvg.ide</ide><ide>bank-fvu.ide</ide><ide>banlo-op.ide</ide><ide>banlo-os.ide</ide><ide>banlo-oy.ide</ide><ide>barys-g.ide</ide><ide>bckd-rqb.ide</ide><ide>bckd-rqe.ide</ide><ide>bdoo-bfa.ide</ide><ide>bdoo-bfb.ide</ide><ide>bdoo-bfc.ide</ide><ide>bdoo-bfd.ide</ide><ide>beebo-an.ide</ide><ide>boda-c.ide</ide><ide>bootlo-a.ide</ide><ide>bred-ahb.ide</ide><ide>bred-ahg.ide</ide><ide>bred-ahh.ide</ide><ide>bred-aho.ide</ide><ide>bred-ahp.ide</ide><ide>bred-ahq.ide</ide><ide>bred-ahs.ide</ide><ide>bred-ahu.ide</ide><ide>bred-ahy.ide</ide><ide>bred-aib.ide</ide><ide>bred-aid.ide</ide><ide>bredo-pq.ide</ide><ide>bubli-av.ide</ide><ide>bubli-aw.ide</ide><ide>bubli-ax.ide</ide><ide>bubli-ay.ide</ide><ide>bubli-az.ide</ide><ide>bubli-ba.ide</ide><ide>burst-ax.ide</ide><ide>buzus-ho.ide</ide><ide>buzus-hp.ide</ide><ide>cdejec-b.ide</ide><ide>choose-a.ide</ide><ide>coinmi-a.ide</ide><ide>crack-aq.ide</ide><ide> 02.07.2013 15:38:42 119C I Running SetAdapterStatusJob for adapter SAV 02.07.2013 15:39:00 119C I computer name is server5 02.07.2013 15:39:00 119C I This computer is part of the domain domain 02.07.2013 15:39:00 119C I workgroup/domain name is domain 02.07.2013 15:39:00 119C I computer description is 02.07.2013 15:39:00 119C I SendStatus: Sent EM-GetStatus-Reply (id=01D32C54) to EM

    And here's the content of the Router's Log:

    02.07.2013 15:38:33 10D4 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20130702-193833.log
    02.07.2013 15:38:33 10D4 I Sophos Messaging Router 3.4.1.3411 starting...
    02.07.2013 15:38:33 10D4 I Setting ACE_FD_SETSIZE to 138
    02.07.2013 15:38:33 10D4 I Initializing CORBA...
    02.07.2013 15:38:33 10D4 I Setting connection cache limit to 10
    02.07.2013 15:38:33 10D4 I Creating ORB runner with 4 threads
    02.07.2013 15:38:33 10D4 I This computer is part of the domain LIONS
    02.07.2013 15:38:33 10D4 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    02.07.2013 15:38:33 10D4 E Unable to find service: ImR_Client_Adapter
    02.07.2013 15:38:33 10D4 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003135392e39312e31342e3130390001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100ae00004f415401000000140000000100ae000100010000000000090101000000000014000000080000000100a60086000220
    02.07.2013 15:38:33 10D4 I Successfully validated this router's IOR
    02.07.2013 15:38:33 10D4 I Reading router table file
    02.07.2013 15:38:33 10D4 I Host name: server5
    02.07.2013 15:38:33 10D4 I Local IP addresses: 159.91.5.5
    02.07.2013 15:38:33 10D4 I Resolved name: server5.domain.com
    02.07.2013 15:38:33 10D4 I Resolved alias/es:
    02.07.2013 15:38:33 10D4 I Resolved IP addresses: 159.91.5.5
    02.07.2013 15:38:33 10D4 I Resolved reverse names/aliases: server5.domain.com
    02.07.2013 15:38:33 10D4 I Waiting for messages...
    02.07.2013 15:38:33 10D4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 2, max number of user ports 15360
    02.07.2013 15:38:33 120C I Routing to Agent: id=01D32C28, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-ClientLogoff
    02.07.2013 15:38:33 0CB0 I Getting parent router IOR from 159.91.5.9:8192
    02.07.2013 15:38:33 0CB0 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003135392e39312e31342e3135390001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001007100004f41540100000014000000010071000100010000000000090101000000000014000000080000000100a60086000220
    02.07.2013 15:38:33 0CB0 I Successfully validated parent router's IOR
    02.07.2013 15:38:33 0CB0 I Accessing parent
    02.07.2013 15:38:33 0CB0 I Parent is Router$Sophos-new
    02.07.2013 15:38:33 0CB0 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    02.07.2013 15:38:33 0CB0 I RouterTableEntry state (router, logging on): Router$Sophos-new is passive consumer, passive supplier
    02.07.2013 15:38:33 0CB0 I Logged on to parent router as Router$server5:72699
    02.07.2013 15:38:33 0CB0 I This computer is part of the domain domain
    02.07.2013 15:38:40 1058 I Client::LogonPushPush() successfully called back to client
    02.07.2013 15:38:40 1348 I Sent message (id=01D32C28) to Agent
    02.07.2013 15:38:40 1058 I Logged on Agent as a client
    02.07.2013 15:38:40 120C I Routing to Agent: id=03D32C40, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-ClientLogon
    02.07.2013 15:38:40 11B4 I Sent message (id=03D32C40) to Agent
    02.07.2013 15:38:40 120C I Received message for this router
    02.07.2013 15:38:40 120C I EM-NotifyClientUpdates originator Router$server5:72699.Agent
    02.07.2013 15:38:40 120C I Received message for this router
    02.07.2013 15:38:40 120C I EM-GetClientStatus EMLib originator Router$server5:72699.Agent
    02.07.2013 15:38:40 120C I Routing to Agent: id=09D32C40, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-NotifyClientUpdates-Reply
    02.07.2013 15:38:40 120C I Routing to Agent: id=0BD32C40, origin=Router$server5:72699, dest=Router$server5:72699.Agent, type=EM-GetClientStatus-Reply
    02.07.2013 15:38:40 108C I Sent message (id=09D32C40) to Agent
    02.07.2013 15:38:40 108C I Sent message (id=0BD32C40) to Agent
    02.07.2013 15:39:00 120C I Routing to parent: id=01D32C54, origin=Router$server5:72699.Agent, dest=EM, type=EM-GetStatus-Reply
    02.07.2013 15:39:00 11B4 I Sent message (id=01D32C54) to Router$Sophos-new

    Thank you for taking the time to help me with this issue.

    -Colleen

    :41371
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