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Moving to a new Sophos server

I have a weird issue – a server caught in limbo. I have created a VB script using the tool that a Sophos tech told me about that will point my Sophos client servers from one Sophos master server (Sophos-old) to another Sophos master server (Sophos-new).

I have tested this script on 4 servers and it has run fine on those 4. They now point to Sophos-new for their policies and updates. On the 5th server, the resulting log file from the script looks fine (just like the other 4 servers). But it’’’’s not completely responding to either Sophos console.

From Sophos-old, the status says: Differs from policy.

On Sophos-new, it says: Awaiting policy update.

From Sophos-new, I select the computer, right click and say “Update the computer now… “ On the 5th server, the update log shows that it’’’’s communicating with Sophos-Old.

From Sophos-old, I select the computer, right click and say “Update the computer now… “  Nothing happens on the 5th server. Its log does not show any attempt to communicate with either Sophos server.

Oh, and I have rebooted the 5th server.

Has anyone come across this situation before?

:41327


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  • That's good.  Can you do as follows on the endpoint:

    1. Stop the Sophos Agent service

    2. Stop the Sophos Message Router service

    3. Start the Sophos Message Router service

    4. Start the Sophos Agent Service

    5. wait 30 seconds.

    6. Obtain the latest router and agent logs from:

    • C:\ProgramData\Sophos\Remote Management System\3\agent\logs\
    • C:\ProgramData\Sophos\Remote Management System\3\router\logs\

    Paste the contents of both here.  They shouldn't be that long if they have been runnong for 30 seconds.

    Regards,

    Jak

    :41369
Reply
  • That's good.  Can you do as follows on the endpoint:

    1. Stop the Sophos Agent service

    2. Stop the Sophos Message Router service

    3. Start the Sophos Message Router service

    4. Start the Sophos Agent Service

    5. wait 30 seconds.

    6. Obtain the latest router and agent logs from:

    • C:\ProgramData\Sophos\Remote Management System\3\agent\logs\
    • C:\ProgramData\Sophos\Remote Management System\3\router\logs\

    Paste the contents of both here.  They shouldn't be that long if they have been runnong for 30 seconds.

    Regards,

    Jak

    :41369
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