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Moving to a new Sophos server

I have a weird issue – a server caught in limbo. I have created a VB script using the tool that a Sophos tech told me about that will point my Sophos client servers from one Sophos master server (Sophos-old) to another Sophos master server (Sophos-new).

I have tested this script on 4 servers and it has run fine on those 4. They now point to Sophos-new for their policies and updates. On the 5th server, the resulting log file from the script looks fine (just like the other 4 servers). But it’’’’s not completely responding to either Sophos console.

From Sophos-old, the status says: Differs from policy.

On Sophos-new, it says: Awaiting policy update.

From Sophos-new, I select the computer, right click and say “Update the computer now… “ On the 5th server, the update log shows that it’’’’s communicating with Sophos-Old.

From Sophos-old, I select the computer, right click and say “Update the computer now… “  Nothing happens on the 5th server. Its log does not show any attempt to communicate with either Sophos server.

Oh, and I have rebooted the 5th server.

Has anyone come across this situation before?

:41327


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Parents
  • Hi Jak,

    Sorry for the delay. The ParentAddress is pointing to the new Sophos master server.

    And both of sets of the keys exist for:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Messaging System\Router\Private

    pkc and pkp

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Remote Management System\ManagementAgent\Private

    pkc and pkp

    -Colleen

    :41367
Reply
  • Hi Jak,

    Sorry for the delay. The ParentAddress is pointing to the new Sophos master server.

    And both of sets of the keys exist for:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Messaging System\Router\Private

    pkc and pkp

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Remote Management System\ManagementAgent\Private

    pkc and pkp

    -Colleen

    :41367
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