Thread Info
  • State Not Answered
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 1 reply
  • Subscribers 2 subscribers
  • Views 5082 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot Update/Cannot connect to Server

KES1823

Hi,

I downloaded this Sophos trial http://www.sophos.com/en-us/products/free-trials/shared-download-components/anti-virus-and-firewall-for-windows.aspx  last week and now it is telling me it is upable to update.  The log is attached.

Any advice would be helpful!

Thanks :)

Kristin

:56033


This thread was automatically locked due to age.
  • 0

    Hello Kristin,

    you should have received a set of credentials when you signed up for the trial. Did you enter them correctly (cut&paste might add an extra blank which could cause the credentials to be invalid). Anyway the alc.log isn't very specific about the error - there should be a more specific log (ALUpdate...) in the same folder.

    Christian

    :56071