Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 2 replies
  • Subscribers 1 subscriber
  • Views 6306 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Update Manager install Windows Server 2003 / Visual C++ Redistributable. Error 183

onward

We're in the process of installing Sophos Update Manager 1.4.2.186 at various locations and have had no problems on any of the Windows Server 2008 machines but the installer has failed on all Windows Server 2003 machines attempted so far.  The installer gets to the point of the Visual C++ setup progress bar, goes for awhile, and then just disappears.  We're installing by copying the suminstallset folder contents from the Enterprise Console 5.2.1.197 server to each of the machines and then running the setup.exe. Any ideas would be appreciated.


server1 -  Dell PowerEdge 1900 / Microsoft Windows Server 2003 Standard x64 Edition (x64) SP2 / 4GB RAM
server2 -  Dell PowerEdge 1900 / Microsoft Windows Server 2003 Standard x64 Edition (x64) SP2 / 4GB RAM
server3 -  Dell PowerEdge 2950 / Microsoft Windows Server 2003, Standard Edition SP2 / 4GB RAM


same error logged each time:

20/06/2013 13:01:57 Starting installation/upgrade of Sophos Update Manager:
20/06/2013 13:01:57 Windows Installer engine upgrade required: 0
20/06/2013 13:01:57 Checking for Visual C++ 8.0 (x86) Redistributable
20/06/2013 13:01:57 Visual C++ 8.0 (x86) Redistributable not installed. Checking for related products
20/06/2013 13:01:57 Visual C++ Redistributable install required.
20/06/2013 13:11:57 Launched command-line: "S:\Apps\sophos\SUMInstaller\vcredist_x86.exe" /q:a /c:"VCREDI~3.EXE /q:a /c:""msiexec.exe /qb!- /l*v!
vcredist_x86.log /i vcredist.msi REBOOT=R"" ", return code: 183
20/06/2013 13:11:57 An error occurred whilst installing/updating Sophos Update Manager.
An error occurred whilst trying to install the Visual C++ Redistributable. Error 183
Final return code 0

:41101


This thread was automatically locked due to age.
  • 0

    Hello deployed,

    183 is the code for ERROR_ALREADY_EXISTS, please check the vcredist_x86.log which file it applies to (perhaps it provides additional insight). You might also want to check which versions of Microsoft Visual C++ xxxx Redistributable (note that for 8.0 xxxx is 2005) are installed using Add/Remove Programs. Can't say yet how to proceed.  

    Christian

    :41111
  • 0

    add/remove programs shows Microsoft Visual C++ 2005 Redistributable     8.0.59193 as having been installed on the date of the first attempt.   vcredist_x86.log was not created but the problem appears to have resolved itself on the 2nd SUM installation attempt on all servers.  2/3 of the servers had been rebooted between the 1st attempt and now but the 3rd had not so I don't have an explanation, just glad it's working.  Might be helpful if the SUM installer handled the 183  ERROR_ALREADY_EXISTS in the Visual C++ attempt more gracefully on this platform rather than just disappearing. 

    :41131