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Upgrade Sophos Console from 5.0 to 5.1 error

posad

Hi,

When i upgrade from 5.0 to 5.1, i encounter the following error message:

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at intranet-server/.../EncryptionFrontEnd that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
   --- End of inner exception stack trace ---

Server stack trace:
   at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeEndService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Sophos.Encryption.FrontEnd.Interfaces.IEncryptionFEServiceAsync.EndIsEncryptionInstalled(IAsyncResult result)
   at Sophos.Encryption.UI.Module.<>c__DisplayClass4.<.ctor>b__2(IEncryptionFEServiceAsync s)
   at Sophos.Encryption.FrontEnd.Interfaces.ClientChannelWrapper`1.EndInvoke[TResult](Func`2 function)
   at Sophos.Encryption.UI.Module..ctor(IExtensionManager extensionManager, IFrontEndProxyFactory factory)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle._InvokeConstructor(Object[] args, SignatureStruct& signature, IntPtr declaringType)
   at System.RuntimeMethodHandle.InvokeConstructor(Object[] args, SignatureStruct signature, RuntimeTypeHandle declaringType)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at Sophos.UIController.UIControl.<Initialize>b__a()
   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
   at Sophos.UIController.UIControl.Initialize()

----- [outer exception] -----
   -- error: 0x80131604
   -- facility: C#/.NET

   at 6
   at 5
   at 4
   at 3
   at 2
   at 1
   at class ATL::CComPtr<struct UIController::IUIControl> __cdecl createUIController(struct IDispatch *,const wchar_t *)
   at __w64 long __thiscall CMainFrame::OnCreate(struct tagCREATESTRUCTW *)
   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

I checked in the knowlegde base

http://www.sophos.com/en-us/support/knowledgebase/117719.aspx - useless, found the file but cannot found what it say in the knowledgebase

Can anyone please help?

Thank you.

:41201


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Parents
  • 0

    This is the better article (but it doesn't cover the precise error you're seeing in the stack trace):

    You say "When i upgrade from 5.0 to 5.1, i encounter the following error message".  Exactly when and where do you see the message?

    And is this a distributed environment (not all on one server)?  Like the actual console is remotely connecting to the management server?

    Overall it sounds like either:

    • A service is not started somewhere.
    • The ports the remote(?) console is trying to connect back on aren't the same (i.e., the management server is listening on one port and the remote console is using another).  See article 114182.  You may need to re-run the Setup.exe for the console installer (by default it is extracted to ‘‘‘‘C:\sec_[Verison]\ServerInstaller\Setup.exe’’’’) and choose the same port as established above.
    :41209
Reply
  • 0

    This is the better article (but it doesn't cover the precise error you're seeing in the stack trace):

    You say "When i upgrade from 5.0 to 5.1, i encounter the following error message".  Exactly when and where do you see the message?

    And is this a distributed environment (not all on one server)?  Like the actual console is remotely connecting to the management server?

    Overall it sounds like either:

    • A service is not started somewhere.
    • The ports the remote(?) console is trying to connect back on aren't the same (i.e., the management server is listening on one port and the remote console is using another).  See article 114182.  You may need to re-run the Setup.exe for the console installer (by default it is extracted to ‘‘‘‘C:\sec_[Verison]\ServerInstaller\Setup.exe’’’’) and choose the same port as established above.
    :41209
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