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SEC Upgrade Failure - to 4.0.0 to 5.1

darkest_star

Hi

trying to run the Enterprise Console upgrade from 4.0.0 to 5.1 and I get the following error:

"Unable to locate Sophos Enterprise Consol MSI" 

any help appreciated 

:40691


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  • 0

    Hi Here are 2 extracts from the bootstrapper log

    near end we get error code 1618

    Started Setup.exe Version 5.1, located at: C:\sec_51\ServerInstaller
    10/06/2013 10:27:04, INFO : Verifying files in folder
    10/06/2013 10:27:04, INFO : Target folder verification completed successfully
    10/06/2013 10:27:04, INFO : Initialized COM in the main thread
    10/06/2013 10:27:04, INFO : The Winsock 2.2 dll was found okay.
    10/06/2013 10:27:04, INFO : --------System Information------------
    10/06/2013 10:27:04, INFO : Computer Name: SVR-APP01
    10/06/2013 10:27:04, INFO : Operating System: Windows 2008 Standard Server Edition
    10/06/2013 10:27:04, INFO : Service Pack: 2
    10/06/2013 10:27:04, INFO : System Type: 32 bit Operating System
    10/06/2013 10:27:04, INFO : Locale: en
    10/06/2013 10:27:04, INFO : Logged-on User: TRINITY_DOMAIN\administrator
    10/06/2013 10:27:04, INFO : Domain: TRINITY_DOMAIN
    10/06/2013 10:27:04, INFO : --------------------------------------
    10/06/2013 10:27:04, INFO : Detected MSI version: 4.5.6002
    10/06/2013 10:27:04, INFO : Activate state: Idle
    10/06/2013 10:27:04, INFO : Obtaining SQL instances on local machine...
    10/06/2013 10:27:04, INFO : Computer is joined to domain: TRINITY_DOMAIN
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\\Console32.msi version: 5.1.0
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\\Server32.msi version: 5.1.0
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\\Database32.msi version: 5.1.0
    10/06/2013 10:27:04, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.4.2.186
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\SUM.msi version: 1.3.1.168
    10/06/2013 10:27:04, INFO : SUM detected.
    10/06/2013 10:27:04, INFO : Sophos Enterprise Console 4.0 detected.
    10/06/2013 10:27:04, INFO : Upgrade 4.x workflow
    10/06/2013 10:27:04, INFO : Changed installation value: INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files\Sophos" SUM_INSTALLDIR="C:\Program Files\Sophos\Update Manager"
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_COMPUTERNAME="SVR-APP01"
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_PORT="80"
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_PORT="80"
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, ERROR : Could not deobfuscate password
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Could not get database account information from previous version. Database Page will be displayed
    10/06/2013 10:27:04, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING=""
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Changed installation value: UPGRADE="1"
    10/06/2013 10:27:04, INFO : Changed installation value: DB_UPGRADE_VERSION="4"
    10/06/2013 10:27:04, INFO : Succeeded getting the sql version: 9.00.4035
    10/06/2013 10:27:04, INFO : Version of SQL server set to: 9.0.4035
    10/06/2013 10:27:04, INFO : Version of OS set to: 6.0.0
    10/06/2013 10:27:04, INFO : Version of the system where the Database is installed set to: 6.0.0
    10/06/2013 10:27:04, INFO : Location of Database: Local
    10/06/2013 10:27:04, ERROR : Unknown error 0x800A0BCD
    10/06/2013 10:27:04, INFO : SCC is not installed on the local system
    10/06/2013 10:27:04, INFO : Entered Welcome page.
    10/06/2013 10:27:05, INFO : Finished retrieving instances - Timeout
    10/06/2013 10:27:05, INFO : Obtaining remote SQL instances on network...
    10/06/2013 10:27:06, INFO : Finished retrieving instances - Timeout
    10/06/2013 10:27:06, INFO : Running System Property Check: User must be an administrator on this computer...
    10/06/2013 10:27:06, INFO : System Property Check: User must be an administrator on this computer - PASSED
    10/06/2013 10:27:06, INFO : Entered Eula page.
    10/06/2013 10:27:08, INFO : Accepted Eula.

    10/06/2013 10:27:51, INFO : Entered Encryption Selection page.
    10/06/2013 10:27:55, INFO : Entered Ready to Upgrade page.
    10/06/2013 10:27:56, INFO : Entered Progress page.
    10/06/2013 10:27:56, INFO : Added copy SmAgentAPI.dll to the list of commands
    10/06/2013 10:27:56, INFO : Added backup to the list of commands
    10/06/2013 10:27:56, INFO : Added remove SEC to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Sophos Enterprise Console with the commands: REMOVE="ALL"
    10/06/2013 10:27:56, INFO : Added restore to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Database32.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosService" DATABASE_USERNAMEDOMAIN="SVR-APP01" INSTALLDIR="C:\Program Files\Sophos" ADDLOCAL="Core" UPGRADE="1" REBOOT="ReallySuppress"
    10/06/2013 10:27:56, INFO : Added Database installation to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Server32.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS51;Data Source=SVR-APP01\SOPHOS;" SERVER_USERNAME="SophosService" SERVER_USERNAMEDOMAIN="SVR-APP01" SERVER_USERNAMEPASSWORD="********" SERVER_PORT="80" SERVER_FEEDBACKENABLED="1" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files\Sophos" SUM_INSTALLDIR="C:\Program Files\Sophos\Update Manager" BASE64_ENCODED_PASSWORDS="1" ADDLOCAL="Core" UPGRADE="1" DB_UPGRADE_VERSION="4" REBOOT="ReallySuppress" BACKUPDIR="C:\Users\administrator.TRINITY_DOMAIN\Desktop"
    10/06/2013 10:27:56, INFO : Added Management Server installation to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Console32.msi with the commands: SERVER_PORT="80" SERVER_COMPUTERNAME="SVR-APP01" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress"
    10/06/2013 10:27:56, INFO : Added Management Console installation to the list of commands
    10/06/2013 10:27:56, INFO : Start state: Idle
    10/06/2013 10:27:56, INFO : Deactivate state: Idle
    10/06/2013 10:27:56, INFO : Activate state: Installing
    10/06/2013 10:27:56, INFO : Verifying files in folder
    10/06/2013 10:27:56, INFO : Target folder verification completed successfully
    10/06/2013 10:27:56, INFO : Copied SmAgentAPI.dll from C:\sec_51\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll into C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll
    10/06/2013 10:27:56, INFO : Copied C:\Program Files\Sophos\Enterprise Console\cac.pem to: C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\cac.pem
    10/06/2013 10:27:56, INFO : Copied C:\Program Files\Sophos\Enterprise Console\mrinit.conf to: C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\mrinit.conf
    10/06/2013 10:27:56, INFO : Copied C:\ProgramData\Sophos\Remote Management System\3\Router\table_router.txt to: C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\table_router.txt
    10/06/2013 10:27:56, INFO : Running command line: regedit /E "C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\RegistryBackup.reg""HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE"
    10/06/2013 10:27:56, INFO : Command: Sophos Enterprise Console Backup Tool succeeded
    10/06/2013 10:27:56, INFO : About to disable custom actions in cached Sophos Enterprise Console MSI that would otherwise prevent upgrade from succeeding
    10/06/2013 10:27:56, INFO : Path to cached Sophos Enterprise Console msi: C:\Windows\Installer\8f4f46.msi
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Abort_NO_UI_v5'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Abort_NO_UI_v6'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Run_ARP_Applet'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='MMC_Kill'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='GroupAndUser_Delete.36CEF5E1_0A61_4F3D_8021_3EB65C4966D0'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='GroupAndUser_DeleteRB.36CEF5E1_0A61_4F3D_8021_3EB65C4966D0'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='DeleteAdminGroup_Uninstall.A7BF7F78_EC24_4CF0_9C11_B360F063EAEB'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='CleanUp'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallUISequence` SET `Condition`='0' WHERE `Action`='SUM_Uninstall'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallUISequence` SET `Condition`='0' WHERE `Action`='SUM_Delete_Admin_Share'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : Successfully disabled custom actions in cached MSI
    10/06/2013 10:27:56, INFO : Successfully updated registry to make SUM visible in Add Remove Programs
    10/06/2013 10:27:56, INFO : About to Uninstall Sophos Enterprise Console
    10/06/2013 10:27:59, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
    10/06/2013 10:27:59, INFO : Deactivate state: Installing
    10/06/2013 10:27:59, INFO : Activate state: Failing
    10/06/2013 10:27:59, INFO : Uninstallation of Sophos Enterprise Console failed with error code: 1618
    10/06/2013 10:27:59, INFO : Ended uninstalling Sophos Enterprise Console
    10/06/2013 10:27:59, INFO : Installation failed with error code: 1618
    10/06/2013 10:27:59, INFO : Deactivate state: Failing
    10/06/2013 10:27:59, INFO : Activate state: Failed
    10/06/2013 10:27:59, INFO : Entered Installation failed page.
    10/06/2013 10:31:30, INFO : Finished Bootstrapper
    10/06/2013 10:31:30, INFO : Cleaned up socket.
    10/06/2013 10:31:30, INFO : Uninitialized COM in main thread

    :40719
Reply
  • 0

    Hi Here are 2 extracts from the bootstrapper log

    near end we get error code 1618

    Started Setup.exe Version 5.1, located at: C:\sec_51\ServerInstaller
    10/06/2013 10:27:04, INFO : Verifying files in folder
    10/06/2013 10:27:04, INFO : Target folder verification completed successfully
    10/06/2013 10:27:04, INFO : Initialized COM in the main thread
    10/06/2013 10:27:04, INFO : The Winsock 2.2 dll was found okay.
    10/06/2013 10:27:04, INFO : --------System Information------------
    10/06/2013 10:27:04, INFO : Computer Name: SVR-APP01
    10/06/2013 10:27:04, INFO : Operating System: Windows 2008 Standard Server Edition
    10/06/2013 10:27:04, INFO : Service Pack: 2
    10/06/2013 10:27:04, INFO : System Type: 32 bit Operating System
    10/06/2013 10:27:04, INFO : Locale: en
    10/06/2013 10:27:04, INFO : Logged-on User: TRINITY_DOMAIN\administrator
    10/06/2013 10:27:04, INFO : Domain: TRINITY_DOMAIN
    10/06/2013 10:27:04, INFO : --------------------------------------
    10/06/2013 10:27:04, INFO : Detected MSI version: 4.5.6002
    10/06/2013 10:27:04, INFO : Activate state: Idle
    10/06/2013 10:27:04, INFO : Obtaining SQL instances on local machine...
    10/06/2013 10:27:04, INFO : Computer is joined to domain: TRINITY_DOMAIN
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\\Console32.msi version: 5.1.0
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\\Server32.msi version: 5.1.0
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\\Database32.msi version: 5.1.0
    10/06/2013 10:27:04, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.4.2.186
    10/06/2013 10:27:04, INFO : Found MSI: C:\sec_51\ServerInstaller\SUM.msi version: 1.3.1.168
    10/06/2013 10:27:04, INFO : SUM detected.
    10/06/2013 10:27:04, INFO : Sophos Enterprise Console 4.0 detected.
    10/06/2013 10:27:04, INFO : Upgrade 4.x workflow
    10/06/2013 10:27:04, INFO : Changed installation value: INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files\Sophos" SUM_INSTALLDIR="C:\Program Files\Sophos\Update Manager"
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_COMPUTERNAME="SVR-APP01"
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_PORT="80"
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_PORT="80"
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, ERROR : Could not deobfuscate password
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Could not get database account information from previous version. Database Page will be displayed
    10/06/2013 10:27:04, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING=""
    10/06/2013 10:27:04, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Changed installation value:
    10/06/2013 10:27:04, INFO : Changed installation value: UPGRADE="1"
    10/06/2013 10:27:04, INFO : Changed installation value: DB_UPGRADE_VERSION="4"
    10/06/2013 10:27:04, INFO : Succeeded getting the sql version: 9.00.4035
    10/06/2013 10:27:04, INFO : Version of SQL server set to: 9.0.4035
    10/06/2013 10:27:04, INFO : Version of OS set to: 6.0.0
    10/06/2013 10:27:04, INFO : Version of the system where the Database is installed set to: 6.0.0
    10/06/2013 10:27:04, INFO : Location of Database: Local
    10/06/2013 10:27:04, ERROR : Unknown error 0x800A0BCD
    10/06/2013 10:27:04, INFO : SCC is not installed on the local system
    10/06/2013 10:27:04, INFO : Entered Welcome page.
    10/06/2013 10:27:05, INFO : Finished retrieving instances - Timeout
    10/06/2013 10:27:05, INFO : Obtaining remote SQL instances on network...
    10/06/2013 10:27:06, INFO : Finished retrieving instances - Timeout
    10/06/2013 10:27:06, INFO : Running System Property Check: User must be an administrator on this computer...
    10/06/2013 10:27:06, INFO : System Property Check: User must be an administrator on this computer - PASSED
    10/06/2013 10:27:06, INFO : Entered Eula page.
    10/06/2013 10:27:08, INFO : Accepted Eula.

    10/06/2013 10:27:51, INFO : Entered Encryption Selection page.
    10/06/2013 10:27:55, INFO : Entered Ready to Upgrade page.
    10/06/2013 10:27:56, INFO : Entered Progress page.
    10/06/2013 10:27:56, INFO : Added copy SmAgentAPI.dll to the list of commands
    10/06/2013 10:27:56, INFO : Added backup to the list of commands
    10/06/2013 10:27:56, INFO : Added remove SEC to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Sophos Enterprise Console with the commands: REMOVE="ALL"
    10/06/2013 10:27:56, INFO : Added restore to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Database32.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosService" DATABASE_USERNAMEDOMAIN="SVR-APP01" INSTALLDIR="C:\Program Files\Sophos" ADDLOCAL="Core" UPGRADE="1" REBOOT="ReallySuppress"
    10/06/2013 10:27:56, INFO : Added Database installation to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Server32.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS51;Data Source=SVR-APP01\SOPHOS;" SERVER_USERNAME="SophosService" SERVER_USERNAMEDOMAIN="SVR-APP01" SERVER_USERNAMEPASSWORD="********" SERVER_PORT="80" SERVER_FEEDBACKENABLED="1" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files\Sophos" SUM_INSTALLDIR="C:\Program Files\Sophos\Update Manager" BASE64_ENCODED_PASSWORDS="1" ADDLOCAL="Core" UPGRADE="1" DB_UPGRADE_VERSION="4" REBOOT="ReallySuppress" BACKUPDIR="C:\Users\administrator.TRINITY_DOMAIN\Desktop"
    10/06/2013 10:27:56, INFO : Added Management Server installation to the list of commands
    10/06/2013 10:27:56, INFO : Processing C:\sec_51\ServerInstaller\Console32.msi with the commands: SERVER_PORT="80" SERVER_COMPUTERNAME="SVR-APP01" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress"
    10/06/2013 10:27:56, INFO : Added Management Console installation to the list of commands
    10/06/2013 10:27:56, INFO : Start state: Idle
    10/06/2013 10:27:56, INFO : Deactivate state: Idle
    10/06/2013 10:27:56, INFO : Activate state: Installing
    10/06/2013 10:27:56, INFO : Verifying files in folder
    10/06/2013 10:27:56, INFO : Target folder verification completed successfully
    10/06/2013 10:27:56, INFO : Copied SmAgentAPI.dll from C:\sec_51\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll into C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll
    10/06/2013 10:27:56, INFO : Copied C:\Program Files\Sophos\Enterprise Console\cac.pem to: C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\cac.pem
    10/06/2013 10:27:56, INFO : Copied C:\Program Files\Sophos\Enterprise Console\mrinit.conf to: C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\mrinit.conf
    10/06/2013 10:27:56, INFO : Copied C:\ProgramData\Sophos\Remote Management System\3\Router\table_router.txt to: C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\table_router.txt
    10/06/2013 10:27:56, INFO : Running command line: regedit /E "C:\Users\administrator.TRINITY_DOMAIN\AppData\Local\Temp\2\RegistryBackup.reg""HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE"
    10/06/2013 10:27:56, INFO : Command: Sophos Enterprise Console Backup Tool succeeded
    10/06/2013 10:27:56, INFO : About to disable custom actions in cached Sophos Enterprise Console MSI that would otherwise prevent upgrade from succeeding
    10/06/2013 10:27:56, INFO : Path to cached Sophos Enterprise Console msi: C:\Windows\Installer\8f4f46.msi
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Abort_NO_UI_v5'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Abort_NO_UI_v6'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Run_ARP_Applet'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='MMC_Kill'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='GroupAndUser_Delete.36CEF5E1_0A61_4F3D_8021_3EB65C4966D0'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='GroupAndUser_DeleteRB.36CEF5E1_0A61_4F3D_8021_3EB65C4966D0'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='DeleteAdminGroup_Uninstall.A7BF7F78_EC24_4CF0_9C11_B360F063EAEB'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='CleanUp'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallUISequence` SET `Condition`='0' WHERE `Action`='SUM_Uninstall'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : About to execute MSI query: UPDATE `InstallUISequence` SET `Condition`='0' WHERE `Action`='SUM_Delete_Admin_Share'
    10/06/2013 10:27:56, INFO : MSI query succeeded
    10/06/2013 10:27:56, INFO : Successfully disabled custom actions in cached MSI
    10/06/2013 10:27:56, INFO : Successfully updated registry to make SUM visible in Add Remove Programs
    10/06/2013 10:27:56, INFO : About to Uninstall Sophos Enterprise Console
    10/06/2013 10:27:59, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
    10/06/2013 10:27:59, INFO : Deactivate state: Installing
    10/06/2013 10:27:59, INFO : Activate state: Failing
    10/06/2013 10:27:59, INFO : Uninstallation of Sophos Enterprise Console failed with error code: 1618
    10/06/2013 10:27:59, INFO : Ended uninstalling Sophos Enterprise Console
    10/06/2013 10:27:59, INFO : Installation failed with error code: 1618
    10/06/2013 10:27:59, INFO : Deactivate state: Failing
    10/06/2013 10:27:59, INFO : Activate state: Failed
    10/06/2013 10:27:59, INFO : Entered Installation failed page.
    10/06/2013 10:31:30, INFO : Finished Bootstrapper
    10/06/2013 10:31:30, INFO : Cleaned up socket.
    10/06/2013 10:31:30, INFO : Uninitialized COM in main thread

    :40719
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