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SEC Upgrade Failure - to 4.0.0 to 5.1

darkest_star

Hi

trying to run the Enterprise Console upgrade from 4.0.0 to 5.1 and I get the following error:

"Unable to locate Sophos Enterprise Consol MSI" 

any help appreciated 

:40691


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    Hello darkest_star,

    yep, 5.2 (5.2.1 out now) requires at least 5.0.

    The Log files are to long to paste here

    Well, let's start with the recent Sophos_bootstrapper....log - maybe you can locate an error there - it might be reported near a line saying: About to install ServerXX.msi (where XX is 32 or 64 depending on the architecture). Whether or not, I expect an error in Sophos_ServerXXmsi m-d-yyyy ...log. Search for the line(s) Doing action: RemoveExistingProducts. Maybe this gives a hint.

    Christian

    :40717
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  • 0

    Hello darkest_star,

    yep, 5.2 (5.2.1 out now) requires at least 5.0.

    The Log files are to long to paste here

    Well, let's start with the recent Sophos_bootstrapper....log - maybe you can locate an error there - it might be reported near a line saying: About to install ServerXX.msi (where XX is 32 or 64 depending on the architecture). Whether or not, I expect an error in Sophos_ServerXXmsi m-d-yyyy ...log. Search for the line(s) Doing action: RemoveExistingProducts. Maybe this gives a hint.

    Christian

    :40717
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