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SEC Upgrade Failure - to 4.0.0 to 5.1

darkest_star

Hi

trying to run the Enterprise Console upgrade from 4.0.0 to 5.1 and I get the following error:

"Unable to locate Sophos Enterprise Consol MSI" 

any help appreciated 

:40691


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  • 0

    Hi

    Sorry about the lack of info

    We are trying to move to 5.2 but it recomends doing incremental upgrades through 5.1 first. The Sec_40 folder with MSi etc are still in the root of C where they were expanded during the install of 4.0

    I do not get the option to locate the MSI just the SOPHOS EC 5.1.0 Installtion failed message. The Log files are to long to paste here unless I know where abouts to look in the log.

    The pre-install comes up with all green ticks except an info message about the number of supported workstations being less than 5000

    I have also tried using the local admins as well as domin admins for log on credentials with no change.

    :40715
Reply
  • 0

    Hi

    Sorry about the lack of info

    We are trying to move to 5.2 but it recomends doing incremental upgrades through 5.1 first. The Sec_40 folder with MSi etc are still in the root of C where they were expanded during the install of 4.0

    I do not get the option to locate the MSI just the SOPHOS EC 5.1.0 Installtion failed message. The Log files are to long to paste here unless I know where abouts to look in the log.

    The pre-install comes up with all green ticks except an info message about the number of supported workstations being less than 5000

    I have also tried using the local admins as well as domin admins for log on credentials with no change.

    :40715
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