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Sophos "INFECTED" folder is huge, how can I delete the contents?

captainentropy

HI,

I can't belive this hasn't been asked (as far as I can tell).

The Sophos infected folder (C:\ProgramData\Sophos\Sophos Anti-Virus\INFECTED\) is huge on my drive (4.7GB). How can I delete the files inside and recover that space? Every time I delete one it just returns.

Thanks!

:40469


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    I have a similar (though much worse) problem.

    I was having occasional infected files detected and quarantined, but i was unable to 'clean up' from quarantine. Sophos support suggested sending them a sample of one of these files and in order to get a sample told me to change my Sophos cleanup settings from 'Deny Access' to 'Deny Access and move to the INFECTED folder'.

    I got to work this morning and a different virus has appeared (Mal/EnkPK-AER) and has sent over 600,000 items to the INFECTED folder at over 100 gig in size. Sophos support could only suggest running another 'full system scan' which i have now done but this normally takes over 24 hours on this machine. The scan has picked up some more Mal/EnkPK-AER infections but 'clean up' is not available and only a 'manual' cleanup will solve. I have now emptied the INFECTED folder, and changed my Clean-up settings back to 'Deny Only' so that nothing else gets copied into the INFECTED folder.

    However Quarantine Manager is still finding Mal/EnkPK-AER and putting them into quarantine, saying that the source of the virus is from the INFECTED folder. As there is nothing in the INFECTED folder, are these alerts the backlog from my 600,000 items that were in the INFECTED folder, and if so is there anyway of stopping Sophos from picking these up, as other wise i'm just constantly clearing the Quarantine list, but for so many items this could take a huge amount of time to finish. 

    :45607
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  • 0

    I have a similar (though much worse) problem.

    I was having occasional infected files detected and quarantined, but i was unable to 'clean up' from quarantine. Sophos support suggested sending them a sample of one of these files and in order to get a sample told me to change my Sophos cleanup settings from 'Deny Access' to 'Deny Access and move to the INFECTED folder'.

    I got to work this morning and a different virus has appeared (Mal/EnkPK-AER) and has sent over 600,000 items to the INFECTED folder at over 100 gig in size. Sophos support could only suggest running another 'full system scan' which i have now done but this normally takes over 24 hours on this machine. The scan has picked up some more Mal/EnkPK-AER infections but 'clean up' is not available and only a 'manual' cleanup will solve. I have now emptied the INFECTED folder, and changed my Clean-up settings back to 'Deny Only' so that nothing else gets copied into the INFECTED folder.

    However Quarantine Manager is still finding Mal/EnkPK-AER and putting them into quarantine, saying that the source of the virus is from the INFECTED folder. As there is nothing in the INFECTED folder, are these alerts the backlog from my 600,000 items that were in the INFECTED folder, and if so is there anyway of stopping Sophos from picking these up, as other wise i'm just constantly clearing the Quarantine list, but for so many items this could take a huge amount of time to finish. 

    :45607
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