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An update manager has not updated since 30th May

Gardinia

When looking at the Sophos Enterpise Console it states "an update manager has not updated since 30th May 2014", it also shows the majority of the computers are "out of date" when it comes to protection.

The endpoint computers themselves appear to be able to contact the server and get updates, however the server its self doesn’’’’t look to be updating at all.

I have looked in the Windows event viewer on the server, which is flooded with errors stating: The Sophos Agent service terminated unexpectedly.  It has done this 3849 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

This is appearing in the Windows Event Viewer on the server every minute, when i try and start the service manually it just fails.

I have attached some screenshots, can anyone advise?

Thank you.

:50658


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  • 0

    Hi,

    Yes my case ID is #4465086, I have sent the logs of both the server and an endpoint on the network the other day.

    I think i have solved the problem however, i removed the endpoint protection from the server after deploying again with no luck. After totally removing it i then was able to start the Sophos Agent service again, since then the Enterprise Console is stating that updates were last downloaded on 6th June at 14:56 and none of the computers on the network are listed as out of date!

    Just got a few warnings to work out on a couple of the computers, however things appear to be working again.

    Is it advisable to have endpoint protection on the server? or best not to?

    Thanks for the help / advice it has really been appreciated.

    :50764
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  • 0

    Hi,

    Yes my case ID is #4465086, I have sent the logs of both the server and an endpoint on the network the other day.

    I think i have solved the problem however, i removed the endpoint protection from the server after deploying again with no luck. After totally removing it i then was able to start the Sophos Agent service again, since then the Enterprise Console is stating that updates were last downloaded on 6th June at 14:56 and none of the computers on the network are listed as out of date!

    Just got a few warnings to work out on a couple of the computers, however things appear to be working again.

    Is it advisable to have endpoint protection on the server? or best not to?

    Thanks for the help / advice it has really been appreciated.

    :50764
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