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An update manager has not updated since 30th May

Gardinia

When looking at the Sophos Enterpise Console it states "an update manager has not updated since 30th May 2014", it also shows the majority of the computers are "out of date" when it comes to protection.

The endpoint computers themselves appear to be able to contact the server and get updates, however the server its self doesn’’’’t look to be updating at all.

I have looked in the Windows event viewer on the server, which is flooded with errors stating: The Sophos Agent service terminated unexpectedly.  It has done this 3849 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

This is appearing in the Windows Event Viewer on the server every minute, when i try and start the service manually it just fails.

I have attached some screenshots, can anyone advise?

Thank you.

:50658


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  • 0

    Thank you for your reply,

    I have re installed the Sophos Endpoint Protection on the server, however the event log is still been flooded with messages saying "The Sophos Agent service terminated unexpectedly.  It has done this 1232 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service."

    The service doesnt actually look to start at all when trying to do so manually.

    As for the update manager not getting updates i'm not totally sure what you were trying to say there (Still pretty new to Sophos!), basically our server runs the Sophos Enterprise Console, which deployed Sophos Endpoint Protection to all the client computers on the network.

    The client computers appear to update from the server fine, however i think its the server not getting updates as the update manager states it has not updated since the 30th of may.

    :50672
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  • 0

    Thank you for your reply,

    I have re installed the Sophos Endpoint Protection on the server, however the event log is still been flooded with messages saying "The Sophos Agent service terminated unexpectedly.  It has done this 1232 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service."

    The service doesnt actually look to start at all when trying to do so manually.

    As for the update manager not getting updates i'm not totally sure what you were trying to say there (Still pretty new to Sophos!), basically our server runs the Sophos Enterprise Console, which deployed Sophos Endpoint Protection to all the client computers on the network.

    The client computers appear to update from the server fine, however i think its the server not getting updates as the update manager states it has not updated since the 30th of may.

    :50672
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