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An update manager has not updated since 30th May

Gardinia

When looking at the Sophos Enterpise Console it states "an update manager has not updated since 30th May 2014", it also shows the majority of the computers are "out of date" when it comes to protection.

The endpoint computers themselves appear to be able to contact the server and get updates, however the server its self doesn’’’’t look to be updating at all.

I have looked in the Windows event viewer on the server, which is flooded with errors stating: The Sophos Agent service terminated unexpectedly.  It has done this 3849 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

This is appearing in the Windows Event Viewer on the server every minute, when i try and start the service manually it just fails.

I have attached some screenshots, can anyone advise?

Thank you.

:50658


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    Hello Gardinia,

    SUM does, if I'm correct, not communicate via the Agent. The Agent is part of the Endpoint product, which also maintains RMS (but not for much longer in this scenario). Thus a glitch in Endoint updating (I've seen a few with 10.3.7) might cripple the communication. Is this SUM also a message relay for the out-of-date clients?
    As for the Agent problem - reinstalling/reprotecting should resolve the issue (though I had one client where always "something" was missing on the first three attempts - each time a different subcomponent).

    Christian
    :50660
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  • 0
    Hello Gardinia,

    SUM does, if I'm correct, not communicate via the Agent. The Agent is part of the Endpoint product, which also maintains RMS (but not for much longer in this scenario). Thus a glitch in Endoint updating (I've seen a few with 10.3.7) might cripple the communication. Is this SUM also a message relay for the out-of-date clients?
    As for the Agent problem - reinstalling/reprotecting should resolve the issue (though I had one client where always "something" was missing on the first three attempts - each time a different subcomponent).

    Christian
    :50660
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