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Sophos SysTray Icon saying Sophos is deactivated when in fact it's not

baedamichi

Hi,

just a minor issue, which is just cosmetic I guess...

On my computer (standalone installation of version 10.3.12.89 which I get from my school who pays for the corporate license), Windows 8.1 Pro, the SysTray Icon often (not always) keeps telling me that Sophos is deactivated (see attached screenshot), when in fact it is not (settings of on-acces scan is "on", Windows Security Center reports that Sophos is active, Sophos itself on entering the "main screen" of the program tells me it's active, and I get the appropriate alerts when accessing files or websites Sophos considers to be malicious).

This only happens on my Windows 8.1 machine (x64), other machines running various kinds of Windows 7 (Home, Pro, Ultimate, both x32 and x64) do not have this issue.

Any clues?

Thanks a bunch for reading my lines. :)

:55228


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    Hm, I think I *might* have found a solution to the problem, somehow it seems to be related to a problem of the systray of Windows itself.

    Yesterday, I was fixing another systray problem which had been buggering me for quite some weeks (volume control button kept disappearing), I used the following batch file:

    @echo off

:: Notification Area Cleaner
:: Created by Hally Master hally_master (at) yahoo (dot) com
:: Distributed by www.7tutorials.com
:: WARNING! This utility restarts your shell (Explorer.exe) and clears your notification area icon cache

reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v IconStreams /f
reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v PastIconsStream /f
taskkill /im explorer.exe /f
start explorer.exe
exit

     I have put this batch into my autostart folder in the start menu, so it gets executed every time I log on.

    Today, Sophos has been reporting "Protected by Sophos" in the systray all day long, and that has now been 8 hours straight.

    Maybe it was completely unrelated and fixed by a Sophos update, but maybe that icon stream thing was at the heart of the issue.

    I'll be reporting here in a few days to write down here whether the "fix" will have proven to be a stable and lasting one.

    :55359
Reply
  • 0

    Hm, I think I *might* have found a solution to the problem, somehow it seems to be related to a problem of the systray of Windows itself.

    Yesterday, I was fixing another systray problem which had been buggering me for quite some weeks (volume control button kept disappearing), I used the following batch file:

    @echo off

:: Notification Area Cleaner
:: Created by Hally Master hally_master (at) yahoo (dot) com
:: Distributed by www.7tutorials.com
:: WARNING! This utility restarts your shell (Explorer.exe) and clears your notification area icon cache

reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v IconStreams /f
reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v PastIconsStream /f
taskkill /im explorer.exe /f
start explorer.exe
exit

     I have put this batch into my autostart folder in the start menu, so it gets executed every time I log on.

    Today, Sophos has been reporting "Protected by Sophos" in the systray all day long, and that has now been 8 hours straight.

    Maybe it was completely unrelated and fixed by a Sophos update, but maybe that icon stream thing was at the heart of the issue.

    I'll be reporting here in a few days to write down here whether the "fix" will have proven to be a stable and lasting one.

    :55359
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