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Sophos SysTray Icon saying Sophos is deactivated when in fact it's not

baedamichi

Hi,

just a minor issue, which is just cosmetic I guess...

On my computer (standalone installation of version 10.3.12.89 which I get from my school who pays for the corporate license), Windows 8.1 Pro, the SysTray Icon often (not always) keeps telling me that Sophos is deactivated (see attached screenshot), when in fact it is not (settings of on-acces scan is "on", Windows Security Center reports that Sophos is active, Sophos itself on entering the "main screen" of the program tells me it's active, and I get the appropriate alerts when accessing files or websites Sophos considers to be malicious).

This only happens on my Windows 8.1 machine (x64), other machines running various kinds of Windows 7 (Home, Pro, Ultimate, both x32 and x64) do not have this issue.

Any clues?

Thanks a bunch for reading my lines. :)

:55228


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    jak wrote:

    Any different?

    Thanks for your reply!

    Unfortunately no, shortly after restarting almon.exe (after changes in DCOM config, as described by you), the systray icon indeed says Sophos is active, but this doesn't last long, especially after a restart of my computer it's back to "deactivated".

    I'm wondering, do you think it might be a good idea to have almon.exe started as NT-Authority\System user? Uups, edit, just noticed I don't even have this option, it's greyed out as almon.exe is not a service. :'(

    :55249
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  • 0
    jak wrote:

    Any different?

    Thanks for your reply!

    Unfortunately no, shortly after restarting almon.exe (after changes in DCOM config, as described by you), the systray icon indeed says Sophos is active, but this doesn't last long, especially after a restart of my computer it's back to "deactivated".

    I'm wondering, do you think it might be a good idea to have almon.exe started as NT-Authority\System user? Uups, edit, just noticed I don't even have this option, it's greyed out as almon.exe is not a service. :'(

    :55249
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