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sav 10.3 client not updating

sealyit

hi all, have a couple of servers that fail to update.  i can push out the software just fine, but when i go to right click the shield, and go to update now, nothing happens.  nothing appears in the updating log either.

can anyone assist where i can start troubleshooting?  i've tried uninstalling and restinstalling, still the same problem.

Phil.

:50322


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    ruckus, you are a genius!!  thank you so much for all your assistance in this matter.  i had to apply this registry entry according to this citrix article:  http://support.citrix.com/article/CTX133036

    i had to restart the server a couple of times before i could get rid of the CRT error, but after i could run the alupdate.exe, the servers updated, and reported as normal.

    i knew it was a citrix issue somewhere, but had no idea where to start.  your support has been exceptional

    thanks again.

    Phil.

    :50556
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  • 0

    ruckus, you are a genius!!  thank you so much for all your assistance in this matter.  i had to apply this registry entry according to this citrix article:  http://support.citrix.com/article/CTX133036

    i had to restart the server a couple of times before i could get rid of the CRT error, but after i could run the alupdate.exe, the servers updated, and reported as normal.

    i knew it was a citrix issue somewhere, but had no idea where to start.  your support has been exceptional

    thanks again.

    Phil.

    :50556
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