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sav 10.3 client not updating

sealyit

hi all, have a couple of servers that fail to update.  i can push out the software just fine, but when i go to right click the shield, and go to update now, nothing happens.  nothing appears in the updating log either.

can anyone assist where i can start troubleshooting?  i've tried uninstalling and restinstalling, still the same problem.

Phil.

:50322


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    thanks for the reply ruckus.

    yeah i've tried restarting the server multiple times, but it stills says the server requires a restart and hasn't updated since the 21/5/14.  but if i look in the computer details tab in SEC, the last message time is the current day, so something is report to the SEC.  its just not getting any more updates, as the updating log does not seem to show any more.

    i've just logged a support case using the link you provided, however i'm not sure the sdu logs attached correctly or not...  its hard to tell with the sophos attaching feature.

    Phil

    :50420
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  • 0

    thanks for the reply ruckus.

    yeah i've tried restarting the server multiple times, but it stills says the server requires a restart and hasn't updated since the 21/5/14.  but if i look in the computer details tab in SEC, the last message time is the current day, so something is report to the SEC.  its just not getting any more updates, as the updating log does not seem to show any more.

    i've just logged a support case using the link you provided, however i'm not sure the sdu logs attached correctly or not...  its hard to tell with the sophos attaching feature.

    Phil

    :50420
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