Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 10 replies
  • Subscribers 1 subscriber
  • Views 21054 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

sav 10.3 client not updating

sealyit

hi all, have a couple of servers that fail to update.  i can push out the software just fine, but when i go to right click the shield, and go to update now, nothing happens.  nothing appears in the updating log either.

can anyone assist where i can start troubleshooting?  i've tried uninstalling and restinstalling, still the same problem.

Phil.

:50322


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for the logs - they show AutoUpdate and Anti-Virus are installed OK.

    So it looks like AutoUpdate isn't configured correctly or a problem with the program - and potentially a reporting issue from what you say.  First:  if you can reboot one of the servers and see if this helps?  From experience a reboot can help the Windows operating system unlock files and flush out pending reboot operations etc. and though often not easy for a busy server it can avoid a week or two of troubleshooting.

    If the problem continues I'd need to see quite a few logs from the rebooted server so running the SDU tool (linked below) on it (just the one rebooted with the problem) and opening a case is the best thing.

    SDU tool: http://www.sophos.com/en-us/support/knowledgebase/33533.aspx

    Open a case (link to this forum thread in the details): https://secure2.sophos.com/en-us/support/contact-support/support-query.aspx

    :50382
Reply
  • 0

    Thanks for the logs - they show AutoUpdate and Anti-Virus are installed OK.

    So it looks like AutoUpdate isn't configured correctly or a problem with the program - and potentially a reporting issue from what you say.  First:  if you can reboot one of the servers and see if this helps?  From experience a reboot can help the Windows operating system unlock files and flush out pending reboot operations etc. and though often not easy for a busy server it can avoid a week or two of troubleshooting.

    If the problem continues I'd need to see quite a few logs from the rebooted server so running the SDU tool (linked below) on it (just the one rebooted with the problem) and opening a case is the best thing.

    SDU tool: http://www.sophos.com/en-us/support/knowledgebase/33533.aspx

    Open a case (link to this forum thread in the details): https://secure2.sophos.com/en-us/support/contact-support/support-query.aspx

    :50382
Children
No Data