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sav 10.3 client not updating

sealyit

hi all, have a couple of servers that fail to update.  i can push out the software just fine, but when i go to right click the shield, and go to update now, nothing happens.  nothing appears in the updating log either.

can anyone assist where i can start troubleshooting?  i've tried uninstalling and restinstalling, still the same problem.

Phil.

:50322


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    hi Ruckus, please find attached logs that you requested, i had a look through but didn't understand most of it.

    these logs are from a server that i uninstalled and reinstalled sav from yesterday.  then something happened at around 9.30pm or so last night that made it stop reporting to the SEC.  when i try to push an "update computers now" from the sec, nothing happens...

    this is also a citrix server, and it appears that 6 out of 8 citrix servers are having reporting/updating issues since the 21/05/14 morning.

    Phil.

    :50376
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  • 0

    hi Ruckus, please find attached logs that you requested, i had a look through but didn't understand most of it.

    these logs are from a server that i uninstalled and reinstalled sav from yesterday.  then something happened at around 9.30pm or so last night that made it stop reporting to the SEC.  when i try to push an "update computers now" from the sec, nothing happens...

    this is also a citrix server, and it appears that 6 out of 8 citrix servers are having reporting/updating issues since the 21/05/14 morning.

    Phil.

    :50376
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