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sav 10.3 client not updating

sealyit

hi all, have a couple of servers that fail to update.  i can push out the software just fine, but when i go to right click the shield, and go to update now, nothing happens.  nothing appears in the updating log either.

can anyone assist where i can start troubleshooting?  i've tried uninstalling and restinstalling, still the same problem.

Phil.

:50322


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    Anything in the log:

    • C:\Windows\Temp\Sophos AutoUpdate Setup log.txt
    • C:\Windows\Temp\Sophos AutoUpdate install log.txt
    • C:\Windows\Temp\Sophos Anti-Virus Major Install Log_[DATE].txt

    Search for the string 'return value 3' and 'error'.  Post extracts if you find something or the log(s) if unsure.

    :50330
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  • 0

    Anything in the log:

    • C:\Windows\Temp\Sophos AutoUpdate Setup log.txt
    • C:\Windows\Temp\Sophos AutoUpdate install log.txt
    • C:\Windows\Temp\Sophos Anti-Virus Major Install Log_[DATE].txt

    Search for the string 'return value 3' and 'error'.  Post extracts if you find something or the log(s) if unsure.

    :50330
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