How do you force a Sophos AV client to update ?

Under certain circumstances this message might not be cleared from the console.

So let's first check whether this indicates a serious problem. The client is very likely up to date if:

• Tab Update Details column Up to date says Yes
• Tab Anti-Virus Details (column Up to date is the same as in Update Details) column IDEs shows the correct number
• Computer Details window (double click) field Last message received from computer contains a recent timestamp and under Outstanding alerts and errors (scroll down) Sophos AutoUpdate status the date/time is "well in the past" 

If you find that your clients are up to date two questions remain:

1. Why did updating fail for both the primary and the secondary server?
2. How to get rid of the messages?

Reaching the server may occasionally fail for various reasons. Whether this is a problem (and indicates you have a problem with your network and/or server) depends on the frequency of events and number of clients affected. Again in the Computer Details window scroll down to History. You might find entries with code 00000000 and description Updated successfully one update interval after the download error (code 0000006b usually).

One way to get rid of the message is to deliberately cause an "update failed/succeeded" cycle. Assign a policy with invalid addresses or invalid credentials (wait for compliance), force an update, assign the correct policy and force another update. We have almost 3000 clients and about 50 with these download errors. As some of the are correct (client has been shut down before the next cycle ran) and the number does not increase (some messages are cleared over time, some new pop up) it's not worth the effort. Another option is to clear them from the database using sqlcmd.  

Please keep us informed.

Christian

Under certain circumstances this message might not be cleared from the console.

So let's first check whether this indicates a serious problem. The client is very likely up to date if:

• Tab Update Details column Up to date says Yes
• Tab Anti-Virus Details (column Up to date is the same as in Update Details) column IDEs shows the correct number
• Computer Details window (double click) field Last message received from computer contains a recent timestamp and under Outstanding alerts and errors (scroll down) Sophos AutoUpdate status the date/time is "well in the past" 

If you find that your clients are up to date two questions remain:

1. Why did updating fail for both the primary and the secondary server?
2. How to get rid of the messages?

Reaching the server may occasionally fail for various reasons. Whether this is a problem (and indicates you have a problem with your network and/or server) depends on the frequency of events and number of clients affected. Again in the Computer Details window scroll down to History. You might find entries with code 00000000 and description Updated successfully one update interval after the download error (code 0000006b usually).

One way to get rid of the message is to deliberately cause an "update failed/succeeded" cycle. Assign a policy with invalid addresses or invalid credentials (wait for compliance), force an update, assign the correct policy and force another update. We have almost 3000 clients and about 50 with these download errors. As some of the are correct (client has been shut down before the next cycle ran) and the number does not increase (some messages are cleared over time, some new pop up) it's not worth the effort. Another option is to clear them from the database using sqlcmd.  

Please keep us informed.

Christian