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Only Sophos Autoupdate gets installed

Hello,

I have server 2008 R2, where Sophos AV package, installs only Sophos Autoupdate. RMS & AV engine fails to install.

And Sophos ES Setup log reports the below .

06.07.2013,15:28:07,Informationen,Aktion gestartet um 15:28:07: InstallFinalize.,
06.07.2013,15:28:09,Informationen,No configuration file found looking for sauconf.xml,
06.07.2013,15:28:09,Informationen,Information 27005. Adding content indexing scope exclusion for: C:\ProgramData\Sophos\AutoUpdate\Cache\,
06.07.2013,15:28:09,Informationen,Information 25010. Beim Starten der spezifischen Aktion 'AddISContentIndexScope' ist ein Fehler aufgetreten. Bitte wenden Sie sich an Ihren Support.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: InstallFinalize. Rückgabewert 1.,
06.07.2013,15:28:10,Informationen,Aktion gestartet um 15:28:10: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0. Rückgabewert 1.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: INSTALL. Rückgabewert 1.,

Could you please advise me on a fix.

Many Thanks.

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0 QC over 12 years ago

Hello vn7100,
auto update of virus definition files fail. ( manual update after deleting folder C:\ProgramData\Sophos\AutoUpdate\Cache works perfectly)
so the error in the ES log was important after all. Please see Warning 25010 or Error 25010 when trying to uninstall or update the Sophos endpoint software for a possible solution.
Now server runs with Sophos Agent, RMS & AU ... Installation of product RMSNT failed
You should check if RMS is working as it should (after the issue with AutoUpdate has been solved). If the server is shown as managed and connected in SEC (and the Sophos Network Communications Report indicates it's ok) then there's probably no fundamental issue. However, the update of RMSNT shouldn't fail. If it still does please check the RMS install (look for Rückgabewert 3) and ClientMRInit logs.
HTH
Christian
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0 QC over 12 years ago

Hello vn7100,
auto update of virus definition files fail. ( manual update after deleting folder C:\ProgramData\Sophos\AutoUpdate\Cache works perfectly)
so the error in the ES log was important after all. Please see Warning 25010 or Error 25010 when trying to uninstall or update the Sophos endpoint software for a possible solution.
Now server runs with Sophos Agent, RMS & AU ... Installation of product RMSNT failed
You should check if RMS is working as it should (after the issue with AutoUpdate has been solved). If the server is shown as managed and connected in SEC (and the Sophos Network Communications Report indicates it's ok) then there's probably no fundamental issue. However, the update of RMSNT shouldn't fail. If it still does please check the RMS install (look for Rückgabewert 3) and ClientMRInit logs.
HTH
Christian
:41469
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