Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 8953 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Only Sophos Autoupdate gets installed

vn7100

Hello,

I have server 2008 R2, where Sophos AV package, installs only Sophos Autoupdate. RMS & AV engine fails to install.

And Sophos ES Setup log reports the below .


06.07.2013,15:28:07,Informationen,Aktion gestartet um 15:28:07: InstallFinalize.,
06.07.2013,15:28:09,Informationen,No configuration file found looking for sauconf.xml,
06.07.2013,15:28:09,Informationen,Information 27005. Adding content indexing scope exclusion for: C:\ProgramData\Sophos\AutoUpdate\Cache\,
06.07.2013,15:28:09,Informationen,Information 25010. Beim Starten der spezifischen Aktion 'AddISContentIndexScope' ist ein Fehler aufgetreten. Bitte wenden Sie sich an Ihren Support.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: InstallFinalize. Rückgabewert 1.,
06.07.2013,15:28:10,Informationen,Aktion gestartet um 15:28:10: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0. Rückgabewert 1.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: INSTALL. Rückgabewert 1.,

Could you please advise me on a fix.

Many Thanks.

:41445


This thread was automatically locked due to age.
Parents
  • 0

    Hi Christian,

    Thank you for your advise, as per logs we have fixed the issue. Now server runs with Sophos Agent, RMS & AU, but auto update of virus definition files fail. ( maunal update after deleting folder C:\ProgramData\Sophos\AutoUpdate\Cache works pefectly)

    Tried google for a fix, no luck...

    In below I have the log genarated from ALupdate.xxx.xxx.log

    Trace(2013-Jul-07 16:39:58): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
    Trace(2013-Jul-07 16:39:59): ALUpdate(DownloadEnded): Downloading phase completed
    Trace(2013-Jul-07 16:39:59): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Creating thread to install product RMSNT
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Installing Product RMSNT
    Trace(2013-Jul-07 16:39:59): ALUpdate(Action.Execute): Installing Product RMSNT
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Preparing...
    Trace(2013-Jul-07 16:39:59): CIDUpdateLocation::Prepare... entered
    Trace(2013-Jul-07 16:39:59): CheckManifest completed successfully
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Prepare succeeded
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
    Trace(2013-Jul-07 16:39:59): ALUpdate(Install.Failure): Installation of product RMSNT failed
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Thread to install RMSNT returns 0
    Trace(2013-Jul-07 16:39:59): ALUpdate(Action.Skipped): Installation of SAVXP skipped
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Creating thread to install product Sophos AutoUpdate
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Installing Product Sophos AutoUpdate
    Trace(2013-Jul-07 16:39:59): ALUpdate(Action.Execute): Installing Product Sophos AutoUpdate
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Preparing...
    Trace(2013-Jul-07 16:39:59): CIDUpdateLocation::Prepare... entered
    Trace(2013-Jul-07 16:39:59): CheckManifest completed successfully
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Prepare succeeded
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
    Trace(2013-Jul-07 16:39:59): ALUpdate(Install.Failure): Installation of product Sophos AutoUpdate failed
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Thread to install Sophos AutoUpdate returns 0

    Could you please have look at this?

    Many thanks. :)

    :41455
Reply
  • 0

    Hi Christian,

    Thank you for your advise, as per logs we have fixed the issue. Now server runs with Sophos Agent, RMS & AU, but auto update of virus definition files fail. ( maunal update after deleting folder C:\ProgramData\Sophos\AutoUpdate\Cache works pefectly)

    Tried google for a fix, no luck...

    In below I have the log genarated from ALupdate.xxx.xxx.log

    Trace(2013-Jul-07 16:39:58): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
    Trace(2013-Jul-07 16:39:59): ALUpdate(DownloadEnded): Downloading phase completed
    Trace(2013-Jul-07 16:39:59): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Creating thread to install product RMSNT
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Installing Product RMSNT
    Trace(2013-Jul-07 16:39:59): ALUpdate(Action.Execute): Installing Product RMSNT
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Preparing...
    Trace(2013-Jul-07 16:39:59): CIDUpdateLocation::Prepare... entered
    Trace(2013-Jul-07 16:39:59): CheckManifest completed successfully
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Prepare succeeded
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
    Trace(2013-Jul-07 16:39:59): ALUpdate(Install.Failure): Installation of product RMSNT failed
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Thread to install RMSNT returns 0
    Trace(2013-Jul-07 16:39:59): ALUpdate(Action.Skipped): Installation of SAVXP skipped
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Creating thread to install product Sophos AutoUpdate
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Installing Product Sophos AutoUpdate
    Trace(2013-Jul-07 16:39:59): ALUpdate(Action.Execute): Installing Product Sophos AutoUpdate
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Preparing...
    Trace(2013-Jul-07 16:39:59): CIDUpdateLocation::Prepare... entered
    Trace(2013-Jul-07 16:39:59): CheckManifest completed successfully
    Trace(2013-Jul-07 16:39:59): SetupAction::Run: Prepare succeeded
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
    Trace(2013-Jul-07 16:39:59): ALUpdate(Install.Failure): Installation of product Sophos AutoUpdate failed
    Trace(2013-Jul-07 16:39:59): SetupAction::Execute: Thread to install Sophos AutoUpdate returns 0

    Could you please have look at this?

    Many thanks. :)

    :41455
Children
No Data